---
schema_version: "1"
id: f27249a25606115a11a6aa13640cc0b01c70dc094ac2f056241c453e1a67f0c7
title: Troubleshoot User Access and Permissions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_co_troubleshoot_user_access_and_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_co_troubleshoot_user_access_and_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 8eb853fed1d4102e0242dc99279306aa64a3c91a8d8ee5c565cd6f74aad9a496
description: Tips for troubleshooting user access and permissions with Marketing Cloud Connect for Marketing Cloud Engagement.
products:
  - Marketing
  - Cross Cloud
release: "264"
---
# Troubleshoot User Access and Permissions

Tips for troubleshooting user access and permissions with Marketing Cloud Connect for Marketing Cloud Engagement.

## Insufficient User Permissions

You receive the message: Insufficient User Permissions - Your Marketing Cloud user account does not have the required access to perform ET Sends. Contact your system administrator. - Salesforce is unable to connect to the Marketing Cloud. Contact your system administrator to ensure that the API user credentials are correct. This error is with the individual integrated user, not the Salesforce system user, or Marketing Cloud API user.

- To set up users correctly, review [Manage Users](https://help.salesforce.com/s/articleView?id=mktg.mc_co_manage_users.htm&release=264.0.0&type=5 "After completing the Marketing Cloud Connect for Marketing Cloud Engagement installation and setup, integrate Engagement and Sales or Service Cloud users to enable access to Marketing Cloud Connect.").
- Confirm that the Engagement user record isn’t disabled.
- Confirm that the user permission for Email Send isn’t disabled.

## Insufficient User Permissions During Configuration

During setup, admin selecting Marketing Cloud tab results in error Insufficient User Permissions. You have not been designated as an integrated Marketing Cloud user. Contact your system administrator. The admin only has the **Marketing Cloud for AppExchange Admin** option selected, but also needs **Marketing Cloud for AppExchange User**. In Sales or Service Cloud, modify the user record to include **Marketing Cloud for AppExchange User**.