---
schema_version: "1"
id: 66ee5e0d0f40e8a81a4c9d8604fd2048fedca7aa66d18c06503d53e1bb330dce
title: Email Send Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/mc_co_email_send_record.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.mc_co_email_send_record.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0e1c1ceed230c4fa2bec9ccdae27a7612c8af272d39db87ac0043e36473ba463
description: In Marketing Cloud Connect for Marketing Cloud Engagement, go to the Email Send tab in Sales or Service Cloud to access a specific Email Send record. An Email Send record includes related lists with tracking information on individual email results, aggregate link level details, and support requests that have been opened for the send.
products:
  - Marketing
  - Cross Cloud
release: "264"
---
# Email Send Records

In Marketing Cloud Connect for Marketing Cloud Engagement, go to the Email Send tab in Sales or Service Cloud to access a specific Email Send record. An Email Send record includes related lists with tracking information on individual email results, aggregate link level details, and support requests that have been opened for the send.

- Tracking data is typically available within a few hours after the send, depending on send volume and system load. Use the Request Tracking Immediately option to expedite it.
- Deleting an email send also deletes individual email results, aggregate link level details, and any support requests associated with the send.
- If needed, initiate a support request on a send.
- If the send wasn’t successful, only the support request is available.

This information is included in an email send record.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d12942e56">Section</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d12942e59">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e56 ">Email Send Detail</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e59 ">Detailed information about the email send, including a
              system-generated number that identifies the record.</td>

          </tr>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e56 ">Email Info</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e59 ">Information about the sender, business units, and recipient
              opt-in information.</td>

          </tr>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e56 ">Tracking Info</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e59 ">Job details and send performance statistics including delivery
              rate, open&nbsp;rates, and click-through rates.</td>

          </tr>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e56 ">Related Individual Result Reports</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e59 ">
              <ul>
                <li>Sent</li>

                <li>Delivered</li>

                <li>Opened</li>

                <li>Did not open</li>

                <li>Clicked</li>

                <li>Did not click</li>

                <li>Hard Bounced</li>

                <li>Soft Bounced</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e56 ">System Info</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e59 ">States who created the email send and when it was sent.</td>

          </tr>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e56 ">Individual Email Results</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e59 ">This list of recipients is linked to more detailed information
              about each individual.</td>

          </tr>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e56 ">Aggregate Link Level Details</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e59 ">A listing of links that were clicked and click information. This
              listing is linked to more detailed information about link
              activity.</td>

          </tr>
          <tr class="">
            <td data-label="Section" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e56 ">Support Requests</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d12942e59 ">A list of Support Requests that were initiated against this email
              send.</td>

          </tr>
        </tbody>
      </table>