---
schema_version: "1"
id: 1c7ab8df3b0ffbb6915fd1b9a02e5f47775cfc65d7ec24458357847116b28dbf
title: Fix a Failed App
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/dato_mark_app_fix.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.dato_mark_app_fix.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b0e793e090295f9bd34eea93e7dd1b22742e02da1ad8b90a139adc0510edbc62
description: If an app fails during installation you can explore and find out why this happened. You can see which processes must be fixed to install the app, and those that can be fixed at a later date.
products:
  - Marketing
  - Marketing Cloud Intelligence
release: "264"
---
# Fix a Failed App

If an app fails during installation you can explore and find out why this happened. You can see which processes must be fixed to install the app, and those that can be fixed at a later date.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d94805e38">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d94805e38 ">To fix a failed app:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d94805e38 ">Admin</td>

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To help you understand the different failed processes and which must be fixed, these sections are available:

- Red - (Required Fixes) Fixes are required in order to install the app successfully.
- Orange - (Recommended Fixes) It’s recommended you fix the failed processes.
- Green - (Successful Jobs) Shows all processes that ran successfully.

1. Access the Marketplace main page from the **Marketplace** tab in Marketing Cloud Intelligence.
2. Click **Go to Installed Solutions**.
    
    If an app failed, the status appears as Failed.
    
    ![failed app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/salesforce_datorama/images/market/dato_mark_failed_app.png)
3. To view details as to why the app failed, click on the app.
    
    In this example, there are a few required fixes, and one recommended fix. ![failed statuses](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/salesforce_datorama/images/market/dato_mark_failed_app_status.png)
4. To fix this app, you must go to the three data streams that failed, and fix them. Go to the row of the failed process and then click **Edit**.
    
    ![failed app](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/salesforce_datorama/images/market/dato_mark_failed_app_edit.png)
5. You can also fix the recommended data stream that failed, but it isn’t mandatory.
6. When you’re done fixing the failed processes, click **Validate & Retry**. If the failed processes are fixed, the app installs successfully.