---
schema_version: "1"
id: ec09e372313ba6cc4cda39463493ccc0c98dfc7974da103f621d642a3e932999
title: Create a Support Ticket for Marketing Cloud Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/dato_getstarted_support_ticket.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.dato_getstarted_support_ticket.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bb6a84ed61128941b17fa3ccaf601671898a6eb79dede8dd0d8dbc2a5a0a1669
description: Log a support case to enable permissions or if you are experiencing technical difficulties.
products:
  - Marketing
  - Marketing Cloud Intelligence
release: "264"
---
# Create a Support Ticket for Marketing Cloud Intelligence

Log a support case to enable permissions or if you are experiencing technical difficulties.

1. At the top of the [Help and Training](https://help.salesforce.com/?language=en_US) page, click **Contact Support**.
2. Under Trailblazer.account click **Log In**.
    
    ![Trailblazer.me login image](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/salesforce_datorama/images/getstarted/support_11.png)
3. In the **Email** text box enter your Marketing Cloud Intelligence email and then click **Next**.
    
    ![arrow to email icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/salesforce_datorama/images/getstarted/support_22.png)
    
    A single-use code is sent to your email address.
4. Copy and paste the code, and then click **Continue**.
5. If you’re asked to connect a recovery account you can set up a recovery account or click **Skip for Now**.
6. For the org that you need help with, click **Get Support**.
7. Under **Contact Support** (1) click **Create a Case**(2).
    
    ![Create a case image](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/salesforce_datorama/images/getstarted/support_33.png)
8. Enter these details to make sure your case is created successfully.
    
    ![create\_case\_fields](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/salesforce_datorama/images/getstarted/dato_getstarted_support_ticket_fields.png)
    
    1. Enter a subject.
    2. Enter a detailed description.
    3. From the **Product** dropdown menu, select **Intelligence.**
    4. From the **Topic** dropdown menu select the relevant topic for your case. You can select from these options.
        
        <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><tbody><tr class=""><td class="slds-cell-wrap"><strong class="uicontrol">Administration/Settings/Marketplace</strong></td></tr><tr class=""><td class="slds-cell-wrap"><strong class="uicontrol">Analyze &amp; Act</strong></td></tr><tr class=""><td class="slds-cell-wrap"><strong class="uicontrol">Connect &amp; Mix</strong></td></tr><tr class=""><td class="slds-cell-wrap"><strong class="uicontrol">Visualize</strong></td></tr></tbody></table>
    5. Enter your **Workspace ID**. To locate the ID, in Marketing Cloud Intelligence click your workspace name on the top left side of the screen. Your ID appears under your workspace name. If not applicable, you can enter 1234.
    6. Add the **URL** for the page you’re experiencing difficulty with. Enter N/A if not applicable.
    7. Before creating the ticket, take a look at the potential solutions that are automatically generated for you.
    8. Select the **Timezone** where you’re located or where you prefer being contacted.
    9. Select the **Severity** of your case.
    10. If you want to add other people to the case, enter the email addresses of the collaborators.
    11. Upload files if necessary.
9. Click **Create Case**.
    
    After you create a case, you can track its progress and collaborate with support within the case.