---
schema_version: "1"
id: 4df0250822e7a54279492674108856b345ebfe417fb5cf43bea5fb36f982ebf9
title: Manage and Reset Multi-Factor Authentication Settings in Marketing Cloud Intelligence at the User Level
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/dato_getstarted_security_mfa_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.dato_getstarted_security_mfa_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c9740207be9bcef27966900f98760b123e6ded013fb85ddb63bd5e05674aff02
description: All users must have a registered MFA method to access the Marketing Cloud Intelligence platform directly. Admins can reset an MFA recovery process for users that lost, want to change or add an authentication method. Users can also reset MFA from their Profile.
products:
  - Marketing
  - Marketing Cloud Intelligence
release: "264"
---
# Manage and Reset Multi-Factor Authentication Settings in Marketing Cloud Intelligence at the User Level

All users must have a registered MFA method to access the Marketing Cloud Intelligence platform directly. Admins can reset an MFA recovery process for users that lost, want to change or add an authentication method. Users can also reset MFA from their Profile.

### Required Editions

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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d79712e41">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d79712e41 ">To manage and reset MFA settings:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d79712e41 ">Admin with Manage Account Users permissions </td>

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1. To the right of the navigation bar, click the dropdown arrow, and then click **Manage Users.**
2. Select the user, click **More Actions**, and then click **Reset MFA**.
    
    ![reset mfa](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/salesforce_datorama/images/getstarted/dato_getstarted_mfa_reset.png)
    
    The user is prompted to register a new verification method the next time they log in. Recovery can be reset for one user at a time.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/images/icon_note.png)
    
    Note If MFA wasn’t enabled for the user you won’t see the option **Reset MFA**, rather **Enable MFA**.
3. To add the MFA column to the user table, click the settings icon, then click **Show / Hide columns**, and select MFA.
4. There are three MFA statuses available.
    1. **Registered**—the user successfully registered an authentication method and uses MFA to log into Intelligence.
    2. **Enabled**—the user is required to use MFA. In the next login the user is prompted to register for MFA.
    3. **Disabled**—the user isn’t utilizing MFA to log into Intelligence. For example, a user using SSO to log into Intelligence.

#### See Also

- [Manage and Reset Multi-Factor Authentication From Your Profile in Marketing Cloud Intelligence](https://help.salesforce.com/s/articleView?id=mktg.dato_getstarted_security_mfa_user_profile.htm&release=264.0.0&type=5 "You can reset MFA from your profile. After MFA is reset, you are prompted to select a verification method the next time you log in.")