---
schema_version: "1"
id: 2b6efe921815a8be5a9b9fde6aa1f9919170fc20b63cd1b5669ff1bf2f5cc929
title: Account Deactivation in Marketing Cloud Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/dato_getstarted_manage_acc_deact.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.dato_getstarted_manage_acc_deact.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 10826ddd40df3fbf5dc95f61364219a392022fb3e4edb45150beb2271875515a
description: "Marketing Cloud Intelligence offers two types of customer accounts: Paying and POC. If an account expires and no renewal contract has been issued, a deactivation process is automatically initiated."
products:
  - Marketing
  - Marketing Cloud Intelligence
release: "264"
---
# Account Deactivation in Marketing Cloud Intelligence

Marketing Cloud Intelligence offers two types of customer accounts: Paying and POC. If an account expires and no renewal contract has been issued, a deactivation process is automatically initiated.

Account deactivation follows this process and timeline:

![account deactivation](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-mktg-salesforce_datorama-264-0-0-production-enus/d38a342d-dd4a-4af8-8343-f372280a75dd/salesforce_datorama/images/getstarted/dato_getstarted_acct_deact.png)