---
schema_version: "1"
id: 4bb0e0d8dcffdaf0f2d4f9bc9c52ef77b0a807bd283961d18365de7dcf17ed16
title: Call Tracking Metrics API Connector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/mktg/264-0-0/dato_data_streams_api_connect_calltracking.md
canonical_url: https://help.salesforce.com/s/articleView?id=mktg.dato_data_streams_api_connect_calltracking.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7c08d5e4057e6da3990e66ca15d1592f6b4e6c86e9f441d0eb3f53b34193c350
description: All fields retrieved are unmapped by default. When you save the data stream you’ll be directed to the mapping screen. Choose the relevant data stream type under the Extended Properties section.
products:
  - Marketing
  - Marketing Cloud Intelligence
release: "264"
---
# Call Tracking Metrics API Connector

All fields retrieved are unmapped by default. When you save the data stream you’ll be directed to the mapping screen. Choose the relevant data stream type under the Extended Properties section.

- Data Lag: 1 Day

## Prerequisites

- Username and password.
- API access is dependent on your Call Tracking Metrics plan. If you’re unsure whether you have API access, contact you CTM representative

## Extended Properties

- Get Caller Details - This checkbox is unchecked by default. After it is checked it retrieves personal data.
- Include calls for all sub accounts (Agency-Wide Call log)

## Validate Your Data

- In the Call Tracking Metrics platform, go to the reporting menu and click **Call Reports**. Choose the date range in the filter menu and select the **Dimension** from the drop-down list. The default view is without Agency Wide data, however, some dimensions change the view to include agency-wide structure (for example 'Account').
- In the Call Tracking Metrics platform, navigate to the **Calls** tab, under the **Export Calls** section define the date range. If your account has Agency Wide data, change the checkbox under Filters to **on**. The exported file has no measurements, however it includes all the calls for the date range selected. Check that the number of calls matches the **total calls** value in Marketing Cloud Intelligence for that date range.