---
schema_version: "1"
id: ebaf8b9699185fa1eabb32f52f195f56af17fc772c312172528d110a78939c20
title: Auto Complaint Summarization for Complaints Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/fsc_admin_auto_complaint_summarization_for_complaints_management.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.fsc_admin_auto_complaint_summarization_for_complaints_management.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 47e39a53863dbe8531a8cd7045d5503308fe0f7a53bbc4262b625ba17b87e1c5
description: Enhance your team’s productivity with the AI-powered Auto Complaint Summarization feature that collects data from case-related records, including case emails, chatter messages, case feed, and comments. Get the details of each complaint, such as case progression, key interactions, and potential resolution. Integrate AI insights to save time and increase efficiency. Your service agents can respond faster and strategically to complaints.
products:
  - Financial Services
release: "264"
---
# Auto Complaint Summarization for Complaints Management

Enhance your team’s productivity with the AI-powered Auto Complaint Summarization feature that collects data from case-related records, including case emails, chatter messages, case feed, and comments. Get the details of each complaint, such as case progression, key interactions, and potential resolution. Integrate AI insights to save time and increase efficiency. Your service agents can respond faster and strategically to complaints.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> editions where Financial Services Cloud and FSC Service Einstein Add-On are enabled</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-financial_services-264-0-0-production-enus/bbbfcd84-ccb2-4c2c-bf0e-04dbacfadfb4/images/icon_important.png)

Important This tool uses generative AI, which is known to include inaccurate or harmful responses. Before sharing externally, review the output for accuracy and safety. You assume responsibility for the output when sharing.

## Explore and Learn

Watch this video to understand how you can use Complaint Summarization for Complaints Management.

If you aren’t able to watch the video in full screen, open the video in a new tab: [![Watch video](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-financial_services-264-0-0-production-enus/bbbfcd84-ccb2-4c2c-bf0e-04dbacfadfb4/financial_services/images/play_btn.png)AI-Powered Complaint Summarization](https://salesforce.vidyard.com/watch/5gWFgrLCxWRmBJ3W7cBbbv).

- **[Einstein Summary to Generate Complaint Summary Setup](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_set_up_einstein_summary_to_generate_complaint_summary.htm&release=264.0.0&type=5)**  
    With Einstein Summary, service agents can quickly generate complaint summaries using the Auto Complaint Summarization prompt template.