Customize the Public Complaint page layout by adding the Complaint Summary field to the
details section. Add the fields that are required for complaint summary.
Required Editions
|
Available in: Lightning Experience.
Available in: Enterprise and Unlimited editions where Financial Services
Cloud and FSC Service Einstein Add-On are enabled.
|
| User Permissions Needed |
| To create and edit page layouts: |
Customize Application |
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From Setup, in the Quick Find box, enter Object Manager, and then
select Object Manager.
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In the Quick Find box, search for Public Complaint, and then select
Public Complaint.
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In the Page Layouts section, click Public Complaint Layout.
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From the Public Complaint Layout menu, select Fields.
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Drag Complaint Summary to the Public Complaint Detail section.
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Save your changes.
