---
schema_version: "1"
id: 7eb77715841a201d051d1bde3e7457a83c041fda06e710ee7a95bf74fa57be4d
title: Action Launcher
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/fsc_admin_action_launcher.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.fsc_admin_action_launcher.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 348e51f7120b25347b681c4daf26132d5ab9727d40d9bcb152a5154407fefee8
description: By using the Action Launcher component, service agents can resolve customer queries more quickly and efficiently. They can use the Action Launcher component to search for and launch quick actions, OmniScripts, Screen flows, Field Service Mobile flows, and Autolaunched flows.
products:
  - Financial Services
release: "264"
---
# Action Launcher

By using the Action Launcher component, service agents can resolve customer queries more quickly and efficiently. They can use the Action Launcher component to search for and launch quick actions, OmniScripts, Screen flows, Field Service Mobile flows, and Autolaunched flows.

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            <p>Action Launcher is available in Lightning Experience.</p>
            <p style="margin-bottom:0;">Available in:
              <strong>Professional</strong>, <strong>Enterprise</strong>, and <strong>Unlimited</strong> Editions.
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For example, let's consider a customer service call in a retail banking scenario. The customer calls a service agent and places an order for a checkbook. To resolve this query quickly, the agent can launch the relevant quick action, OmniScript, or flow, from the Action Launcher component and create a request for a new checkbook. To enable an agent to search for and launch an action from the Action Launcher component, ensure that the relevant quick actions, OmniScripts, or flows are configured in the corresponding Action Launcher deployment.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-financial_services-264-0-0-production-enus/bbbfcd84-ccb2-4c2c-bf0e-04dbacfadfb4/images/icon_note.png)

Note To make Action Launcher available to Agentforce Financial Services users, assign the Industries Service Excellence permission set license.

To learn how to access action launcher, create an action launcher deployment, and types of actions, see [Action Launcher](https://help.salesforce.com/s/articleView?id=ind.the_action_launcher_component.htm&language=en_US).