---
schema_version: "1"
id: 4310f2362293ad36e8cbd2834a2bec5430dbe5b359815bbb8e6518fd5ea3bf72
title: Assign Action Plan Tasks to Queues
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/fsc_action_plans_queues.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.fsc_action_plans_queues.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 071b6e403293a2faadeedf18289b40a677ac98e5da928dc4b08cacf679d2af03
description: Set up queues to let action plan template creators assign tasks to queues. When an action plan is generated from the template, any user that’s a member of the queue can take ownership of the assigned task.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Assign Action Plan Tasks to Queues

Set up queues to let action plan template creators assign tasks to queues. When an action plan is generated from the template, any user that’s a member of the queue can take ownership of the assigned task.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Automotive Cloud, Consumer Goods Cloud, Education Cloud, Financial Services Cloud, Government Cloud with Lightning Scheduler, Health Cloud, Manufacturing Cloud, Nonprofit Cloud, and Public Sector Solutions. <a href="https://help.salesforce.com/s/articleView?id=action_plans_editions_permissions.htm&amp;language=en_US" target="_blank">View edition availability</a>.</td></tr></tbody></table>

A queue lets a team of users share their workload. Tasks appear in a queue list, and any member of the team can take ownership of a task in the list.

You define the queues within your organization and add specific users or roles as queue members. Action plan template creators then assign tasks to the queue. When a new action plan is generated, a newly created task is added to the queue, ready for pick-up by a queue member.

1. From Setup, enter Queues in the Quick Find box, then select **Queues**.
2. Click **New** and enter a label and queue name. The label is the name of the list view that users work from.
3. Choose an email address to notify when new records are added to the queue. (optional)
4. If your org uses divisions, select the queue’s default division.
5. Add the objects to include in the queue. Select objects that can be included in action plan templates, such as Task, Assessment Task, or Document Checklist Item.
6. Add queue members and save the queue.
    
    Members can be individual users, roles, public groups, or partner users.

When adding a task to an action plan template, select Queue under Task Assignment, and then choose a queue from the list.

#### See Also

- [_Salesforce Help:_ Create Queues](https://help.salesforce.com/s/articleView?id=service.setting_up_queues.htm&type=5&language=en_US)