---
schema_version: "1"
id: 047b336b47482870c4314add43e05e3957229e2381b7575acfd5205470a5ecba
title: Engaging with Prospects and Following Scripts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/engage_with_prospects.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.engage_with_prospects.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9fa68a84647fdd369dba8810c8ab3b18d9db7a1ec39e48863aeec201b768674f
description: Proactively engage with prospects by using the Actionable List Engagement component on the Account or Contact record page. Promote new products and services to the prospects and transact with them.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Engaging with Prospects and Following Scripts

Proactively engage with prospects by using the Actionable List Engagement component on the Account or Contact record page. Promote new products and services to the prospects and transact with them.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Professional</strong>, <strong>Starter</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

The Actionable List Engagement component guides you during prospect engagements by providing helpful tools. Some of these tools are preconfigured call scripts, actions to complete transactions, and features to take notes on the outcome of the call and to send feedback survey.

1. To view the record details of a prospect, click the prospect in Outreach List.
2. Engage with prospects by following the OmniScript prompts shown in the Actionable List Engagement component.
    
    The Actionable List Engagement component shows an OmniScript when:
    
    - The List Creator sets up the OmniScript.
    - You open the Account or Contact record page from Outreach List.
    - The URL of the page is correct.

#### See Also

- [Outreach List](https://help.salesforce.com/s/articleView?id=ind.the_outreach_list_component.htm&type=5&language=en_US)