--- schema_version: "1" id: 0a67246fe5d4364996dd4d0039cc6947e808219ef7c584287b06b2c1dd6b74f6 title: Work Rules in the Emergency Scheduling Policy collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_work_rules_in_the_emergency_scheduling_policy.md canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_work_rules_in_the_emergency_scheduling_policy.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: df18b100b8617ec01efdd617e34be4b3035c2f64c5c8d62595e317d7f213c5dd description: Work rules are hard constraints. A resource must satisfy every rule to be considered available. products: - Energy and Utilities release: "264" --- # Work Rules in the Emergency Scheduling Policy Work rules are hard constraints. A resource must satisfy every rule to be considered available.

Rule Name	Rule Type	What It Checks	Pass Empty Values
Earliest Start Permitted	Match Time	The scheduled start time is later than or equal to the service appointment's earliest start time.	Yes
Due Date	Match Time	The scheduled end time is before or equal to the service appointment's due date.	Yes
Match Territory	Match Territory	The resource is a member of the same service territory as the service appointment.	No
Active Resources	Match Boolean	The resource's Active field is true.	No

Because the Earliest Start Permitted and Due Date rules pass empty values, a blank earliest start time or due date on the service appointment doesn't disqualify a resource. The Match Territory and Active Resources rules don't pass empty values, so territory membership and active status are always enforced.