---
schema_version: "1"
id: a59717df91a637159ec2de1bb507f82d67f8a982ade34c4f1a7b210d1c6fb3f2
title: When the Available Resource Count Is Zero
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_when_the_available_resource_count_is_zero.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_when_the_available_resource_count_is_zero.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c6cc84a5147c7c041474f1b324da66693c5ea1828afe9f209454722f7ae07c00
description: A zero count means that the flow ran, but Field Service found no resources that satisfy the scheduling policy. The callout process uses a scheduling policy named Emergency, which is made up of work rules and goals defined in the Field Service managed package. Verify that the service appointment linked to your resource callout satisfies the policy's work rules, and that resources are members of the same service territory.
products:
  - Energy and Utilities
release: "264"
---
# When the Available Resource Count Is Zero

A zero count means that the flow ran, but Field Service found no resources that satisfy the scheduling policy. The callout process uses a scheduling policy named Emergency, which is made up of work rules and goals defined in the Field Service managed package. Verify that the service appointment linked to your resource callout satisfies the policy's work rules, and that resources are members of the same service territory.