---
schema_version: "1"
id: b63ec9e312ad5bf29172d4cc07a0f541b79d2ca8099af99c42de2326a4ea0b49
title: Manage Notification Preferences for Energy & Utilities Customers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_t_manage_notification_preferences_for_energyutilitiescustomers_287737.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_t_manage_notification_preferences_for_energyutilitiescustomers_287737.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b6f278786669fe8576650fc3b68e857a8be28258f9c2e39b4fd85adfaf702c57
description: Use the Contact Center Console to manage customer communications preferences including the frequency of notifications for bills, payment reminders, outages, offers, promotions, and work orders.
products:
  - Energy and Utilities
release: "264"
---
# Manage Notification Preferences for Energy & Utilities Customers

Use the Contact Center Console to manage customer communications preferences including the frequency of notifications for bills, payment reminders, outages, offers, promotions, and work orders.

Notification Preference is a guided process that allows an agent or a customer to maintain the customer's contact preferences. The Notification Preferences card is displayed on the console, web, or mobile app by selecting the Manage Notification Preferences Action.

The Notification Preferences can also be included in other processes like Move-in or Create Account. The Notification Preferences include the Preference Categories listed below. These categories can be modified or extended based on business rules.

- Bill Notifications
- Payment Reminders and Notifications
- Outage Notifications
- Offers and Promotions
- Work Order Notifications

The Notification Preferences include the Notification Types listed below. These Notification Types can be modified or extended based on business rules.

- Phone
- Email
- Text
- Do Not Contact -Do Not Contact Hours From & To

1. Use the Identity Verification feature to verify the identity of the caller and launch the customer's accounts page.
2. On the customer accounts page, select **Manage Notification Preferences** from the Notifications panel.
3. Specify the notification preferences.
4. Click **Submit**.
5. Click **Finish**.