--- schema_version: "1" id: 33a828cc38987358d1d61745d40a1b1e2690aa5737c2b04b811cec6e4f287a9a title: Set Up Energy & Utilities Contact Center Console collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_t_get_started_with_energyutilities_contact_centerconsole_283385.md canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_t_get_started_with_energyutilities_contact_centerconsole_283385.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: b103980bd91b8dad1c23e231e409f5fa59073fa12594b337452782c80a72a22e description: Setting up Energy & Utilities Contact Center Console requires that you configure your Salesforce Org, download and deploy Console components, and configure permissions. products: - Energy and Utilities release: "264" --- # Set Up Energy & Utilities Contact Center Console Setting up Energy & Utilities Contact Center Console requires that you configure your Salesforce Org, download and deploy Console components, and configure permissions. You can choose to set up the Contact Center Console by itself, or with Salesforce Field Service. Field Service, helps your service agents manage work orders, schedule service visits, and record service details through an online portal. To set up Energy & Utilities Contact Center Console, complete the tasks in each of these sections: - [Configure Your Org for Contact Center Console](https://help.salesforce.com/s/articleView?id=ind.energy_c_setting_up_your_target_org_for_contact_center_console.htm&release=264.0.0&type=5 "Configure your org for Contact Center Console. After you complete this configuration, you can download and deploy the Contact Center Console components.") - [Download and Deploy Contact Center Console Components](https://help.salesforce.com/s/articleView?id=ind.energy_download_contact_center_console_to_a_spring_24_or_later_org.htm&release=264.0.0&type=5 "Contact Center Console components are available to you as static resources in your Salesforce org. To use these components, download and then deploy them into your org.") - [Post Deployment Steps for Contact Center Console](https://help.salesforce.com/s/articleView?id=ind.energy_staticresources_post_deployment_steps_for_contact_center_console.htm&release=264.0.0&type=5 "After downloading and deploying the Contact Center Console static resources, complete these post-deployment steps.") - [Configure Permissions for Energy & Utilities Contact Center Console Users](https://help.salesforce.com/s/articleView?id=ind.energy_t_energyutilities_contact_center_consolepersonas_and_required_permission_sets_285773.htm&release=264.0.0&type=5 "Service Agents, Service Administrators, and SFS Contractors are three common types of Contact Center Console users. Learn more about the recommended permissions for these users.") - [Set Up Energy and Utilities Contact Center Console Features](https://help.salesforce.com/s/articleView?id=ind.set_up_energy_and_utilities_contact_center_console_features.htm&release=264.0.0&type=5 "Set up the Energy and Utilities Contact Center Console features based on your business needs.") and optionally, [Additional Contact Center Console Configuration](https://help.salesforce.com/s/articleView?id=ind.energy_t_configure_the_energyutilities_contact_center_console_289049.htm&release=264.0.0&type=5 "Customize these business process workflows to suit your organization's needs and requirements.") To set up Energy & Utilities Contact Center Console with Field Service, complete the tasks in each of these sections: - [Configure Your Org for Contact Center Console with Field Service](https://help.salesforce.com/s/articleView?id=ind.energy_t_set_up_your_target_org_for_energyutilities_284820.htm&release=264.0.0&type=5 "Configure your target org for Energy & Utilities Contact Center Console. After you complete this configuration, you will download and deploy Contact Center Console Components.") - [Download and Deploy Contact Center Console Components](https://help.salesforce.com/s/articleView?id=ind.energy_download_contact_center_console_to_a_spring_24_or_later_org.htm&release=264.0.0&type=5 "Contact Center Console components are available to you as static resources in your Salesforce org. To use these components, download and then deploy them into your org.") - [Post Deployment Steps for Contact Center Console with Field Service](https://help.salesforce.com/s/articleView?id=ind.energy_staticresources_post_deployment_steps_for_contact_center_console_with_field_service.htm&release=264.0.0&type=5 "After installing Contact Center Console through Static Resources, complete the post-deployment steps on your org.") - [Configure Permissions for Energy & Utilities Contact Center Console Users](https://help.salesforce.com/s/articleView?id=ind.energy_t_energyutilities_contact_center_consolepersonas_and_required_permission_sets_285773.htm&release=264.0.0&type=5 "Service Agents, Service Administrators, and SFS Contractors are three common types of Contact Center Console users. Learn more about the recommended permissions for these users.") - [Set Up Energy and Utilities Contact Center Console Features](https://help.salesforce.com/s/articleView?id=ind.set_up_energy_and_utilities_contact_center_console_features.htm&release=264.0.0&type=5 "Set up the Energy and Utilities Contact Center Console features based on your business needs.") and optionally, [Additional Contact Center Console Configuration](https://help.salesforce.com/s/articleView?id=ind.energy_t_configure_the_energyutilities_contact_center_console_289049.htm&release=264.0.0&type=5 "Customize these business process workflows to suit your organization's needs and requirements.") The Contact Center Console set up process can take a bit of time to fully complete. Refer back to this page to remind you of what tasks you have completed and which ones remain. Be sure to allow ample time for these setup tasks. - **[Configure Your Org for Contact Center Console](https://help.salesforce.com/s/articleView?id=ind.energy_c_setting_up_your_target_org_for_contact_center_console.htm&release=264.0.0&type=5)** Configure your org for Contact Center Console. After you complete this configuration, you can download and deploy the Contact Center Console components. - **[Configure Your Org for Contact Center Console with Field Service](https://help.salesforce.com/s/articleView?id=ind.energy_t_set_up_your_target_org_for_energyutilities_284820.htm&release=264.0.0&type=5)** Configure your target org for Energy & Utilities Contact Center Console. After you complete this configuration, you will download and deploy Contact Center Console Components. - **[Download and Deploy Contact Center Console Components](https://help.salesforce.com/s/articleView?id=ind.energy_download_contact_center_console_to_a_spring_24_or_later_org.htm&release=264.0.0&type=5)** Contact Center Console components are available to you as static resources in your Salesforce org. To use these components, download and then deploy them into your org. - **[Post Deployment Steps for Contact Center Console](https://help.salesforce.com/s/articleView?id=ind.energy_staticresources_post_deployment_steps_for_contact_center_console.htm&release=264.0.0&type=5)** After downloading and deploying the Contact Center Console static resources, complete these post-deployment steps. - **[Post Deployment Steps for Contact Center Console with Field Service](https://help.salesforce.com/s/articleView?id=ind.energy_staticresources_post_deployment_steps_for_contact_center_console_with_field_service.htm&release=264.0.0&type=5)** After installing Contact Center Console through Static Resources, complete the post-deployment steps on your org. - **[Configure Permissions for Energy & Utilities Contact Center Console Users](https://help.salesforce.com/s/articleView?id=ind.energy_t_energyutilities_contact_center_consolepersonas_and_required_permission_sets_285773.htm&release=264.0.0&type=5)** Service Agents, Service Administrators, and SFS Contractors are three common types of Contact Center Console users. Learn more about the recommended permissions for these users. - **[Set Up Energy and Utilities Contact Center Console Features](https://help.salesforce.com/s/articleView?id=ind.set_up_energy_and_utilities_contact_center_console_features.htm&release=264.0.0&type=5)** Set up the Energy and Utilities Contact Center Console features based on your business needs. - **[Additional Contact Center Console Configuration](https://help.salesforce.com/s/articleView?id=ind.energy_t_configure_the_energyutilities_contact_center_console_289049.htm&release=264.0.0&type=5)** Customize these business process workflows to suit your organization's needs and requirements.