New Connections and Program Management work with several Salesforce Platform capabilities.
- Clean Energy Program (CEP) Framework: Provides the underlying application management infrastructure, including Program Enrollment and Document Management.
- Individual Application: Represents the primary record for each connection request and hosts milestone tracking components.
- Entitlement Management: Delivers SLA policy creation and milestone initiation through entitlement processes.
- Case Management: Supports exception handling and escalation when milestones approach an SLA breach.