---
schema_version: "1"
id: c2c8ba903c839d166de477599d8b2184a2a78da02928fb00ea26046d874a826d
title: Milestone Tracking for New Connections
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_milestone_tracking_for_new_connections.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_milestone_tracking_for_new_connections.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9d214732f64e35c6b6e81fcfc8a453ca478506b85cdf217f4237de07fb16f70e
description: Milestone tracking for New Connection Management helps your utility monitor the key stages of a service connection request directly on the individual application record. Milestones are tied to entitlement processes and service-level agreements (SLAs), so your team sees at a glance whether a connection is on schedule. This visibility keeps residential and commercial connections moving and helps you meet the timelines that customers and regulators expect.
products:
  - Energy and Utilities
release: "264"
---
# Milestone Tracking for New Connections

Milestone tracking for New Connection Management helps your utility monitor the key stages of a service connection request directly on the individual application record. Milestones are tied to entitlement processes and service-level agreements (SLAs), so your team sees at a glance whether a connection is on schedule. This visibility keeps residential and commercial connections moving and helps you meet the timelines that customers and regulators expect.

New Connection Management milestone tracking brings together several Salesforce features. An admin enables milestone tracking in Energy & Utilities Settings and sets up an entitlement process with the SLA targets for new connections. A flow associates the correct entitlement with each individual application based on the program the customer applied through. This entitlement starts the milestone timers based on your business hours. As the connection progresses, the milestones update to met, paused, or breached according to the SLA. Finally, the Milestone Tracker component on the Individual Application record page shows the status, and milestone owners see the work assigned to them.

Milestone tracking supports all application management processes that use the individual application objects. The supported persona in New Connections example includes:

- **Utility New Connection Manager**: Oversees the end-to-end connection process and monitors compliance, timelines, and stakeholder communication.
- **Utility Engineer (feasibility analyst)**: Evaluates the technical feasibility of a connection request based on capacity, safety, and infrastructure constraints.
- **Developer (commercial customer)**: Initiates connection requests for development projects and tracks progress toward completion.
- **Residential Customer**: Submits a service connection request and follows its progress toward a predictable completion date.

#### See Also

- [Events and Milestones](https://help.salesforce.com/s/articleView?id=ind.fsc_admin_life_events_business_milestones_overview.htm&language=en_US)