---
schema_version: "1"
id: 51e08922fad7070fdd9904b259ac4a73a3f7e8edcbb221a8839c41a958bc1e90
title: Create a Service Appointment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_launch_a_service_appointment_.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_launch_a_service_appointment_.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a716609d078068a7afc898430d14bfae078124e7fd3d7063b6765a9037b1e18c
description: Create a service appointment in Field Service to assign work to mobile workers.
products:
  - Energy and Utilities
release: "264"
---
# Create a Service Appointment

Create a service appointment in Field Service to assign work to mobile workers.

The Short Cycle Work flow template and sample data are configured for three utility scenarios: gas meter replacement, meter turn off/move out, and meter turn on/move in. To launch the template on the Field Service Mobile app, you must create a work order, a service appointment, and then assign the service appointment to a field service worker on the Field Service app.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-energy_utilities-264-0-0-production-enus/520849e5-9b41-4bae-b97b-d269cc2fce83/images/icon_note.png)

Note Typically, the service agent creates a work order, a scheduler schedules the service appointment with the mobile worker, and a dispatcher dispatches the service appointment.

1. To schedule appointments in Field Service, assign the Field Service Dispatcher permission set to the admin user. See [Field Service Permission Set Licenses](https://help.salesforce.com/s/articleView?id=service.fs_perm_set_licenses.htm&type=5&language=en_US).
2. In the App Launcher, enter Field Service, and then click **Field Service**.
3. On the Work Orders tab, click **New**.
4. In Account, select a sample account. For example, select **Ronald Ross**.
5. In Work Type, select a sample work type.
    
    For example, select **Gas Meter Replacement**.
6. In Asset, select a sample asset.
    
    For example, select **Gas Meter**.
7. Save your changes.
    
    A work order is created. The work plan associated with the selected work type is part of the work order.
8. Create and schedule a service appointment..
    
    See [Manage Field Service Appointments](https://help.salesforce.com/s/articleView?id=service.pfs_schedule_policy.htm&type=5&language=en_US)
9. Add the mobile worker user that was created previously as a service resource.
    
    See [Manage Field Service Resources](https://help.salesforce.com/s/articleView?id=service.pfs_managing.htm&type=5&language=en_US).

The mobile worker views the service appointment and the associated work plan on the Field Service Mobile app.