---
schema_version: "1"
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title: Key Terminology for New Connections and Program Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_key_terminology_new_connections.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_key_terminology_new_connections.htm&release=264.0.0&type=5
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content_type: documentation
content_hash: 52ba591a24997e6254d21e6ae0a9b748fd632928f9d553524721a39f9ca33783
description: Browse through this collection of terms, key objects, and key concepts.
products:
  - Energy and Utilities
release: "264"
---
# Key Terminology for New Connections and Program Management

Browse through this collection of terms, key objects, and key concepts.

Individual Application

The record that represents a customer's new connection request. This record tracks the application's milestones.

Entitlement process and SLA policy

The rules that define the milestones a connection meets and the time allowed for each one.

Business hours

The operating schedule that milestone timers run against, so SLA clocks pause outside working hours.

Milestone

A time-bound step in the connection process (for example, Site Survey Complete), governed by an SLA target.

Milestone Task

A unit of work linked to a milestone. The ObjectMilestoneTask object connects a milestone to a task and marks whether it's active.

Program-linked milestone templates

Structured milestone sets that are auto-assigned to an Individual Application based on the program it's associated with (for example, residential electricity versus commercial gas).

Milestone ownership

Assign each milestone to a named user or a queue, so that the right team sees its work.

Milestone Tracker component

A Lightning web component that shows an application's milestones and tasks in a sortable table with status, owner, SLA due-in, and target/completion dates, plus a timeline view. Reps can pause, resume, and mark milestones completed directly from the tracker.