Get Started with Energy & Utilities Cloud

The Energy & Utilities Cloud extends Salesforce Customer 360 to provide solutions for the energy and utilities industry. It helps businesses establish their presence online, improve operational efficiency, and deliver industry-standard customer experiences. Explore a trial org and learn about what's included, what setup is recommended, and how to get ready for your implementation—there's no need to set things up just yet.

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Get Oriented

What is Energy and Utilities Cloud?

Video: Watch a Demo

Trailhead: Get to know the Energy and Utilities Industries.

Get an Energy & Utilities Cloud Trial Org

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Dive In: Learn About Recommended Core Applications

Empower Service Agents With Contact Center Console

Attract New Customers With Customers Acquisition Management

Streamline Sales Operations Using Large Account Sales Management Application

Give Customers Control of Their Accounts With Utility Self Service Portal

Deploy Utility Programs and Product Offerings with Clean Energy Programs

Deploy Field Service for Energy and Utilities: Short Cycle Work

Deploy Program Management Console

Deploy Contractor Portal

Integrate Energy Applications With Powercloud

Integrate Salesforce Energy & Utilities with External Billing Systems

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Go Deeper: Learn About Features for Specific Business Needs

Manage your product portfolio with Enterprise Product Catalog

Configure your Product, Pricing and Quotes using CPQ

Set Up Usage-Based Pricing

Set Up Attribute-Based Pricing

Set Up Multisite Quote and Order Capture

Generate Contracts, Proposals, Quotes, and Other Documents with OmniStudio Document Generation

Set Up an Automated Application Approval Process

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Extend Further: Learn About Additional Capabilities & Add-Ons

Design Your Business Process Using Omnistudio

Automate Complex Logic With Business Rule Engine

Serve Customers on the Go With Field Service

Manage the Life Cycle of Orders With Order Management

Manage the Life Cycle of Contracts With Contract Lifecycle Management

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Get Ready for Your Implementation

Review Release Notes

Prepare and Plan for Your Implementation by Installing the CME Managed Package

Learn How To Upgrade a Previous Version of the CME Managed Package

Understand the Data Model

Understand Permission Set and Permission Set Licenses

Perform Administrative Tasks for Better Management

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Know Your Resources & Get Help

Expand Your Implementations With Energy and Utilities Cloud API

Learn How To Become an Expert Developer

Learn How To Become a Consultant

Energy & Utilities Cloud Consultant Learning Journey
This learning journey is for anyone in a business role with a focus in the Energy and/or Utilities industries. The journey will guide you through all of the Salesforce Industries product training courses and certifications that are needed to prepare you to consult on an Energy & Utilities Cloud implementation project.
Energy & Utilities Cloud Developer Learning Journey
This learning journey is for anyone in a technical role with a focus in the Energy & Utilities industry. The journey will guide you through all of the Salesforce Industries product training courses and certifications that are needed to prepare you to work on an Energy & Utilities Cloud implementation project.