---
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id: a176e9e07762b17b0403fb6120feb9ad011e9ab093fb0fd6ef87a4b8fdb3a46f
title: Emergency Response Roles
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_emergency_response_roles.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_emergency_response_roles.htm&release=264.0.0&type=5
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content_type: documentation
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description: Emergency Management supports four personas in the emergency response workflow.
products:
  - Energy and Utilities
release: "264"
---
# Emergency Response Roles

Emergency Management supports four personas in the emergency response workflow.

- **Incident commander**: Discovers emergency situations, creates incidents, and deploys incident response teams to assess damage.
- **Incident response team**: Triages incidents based on impact, location, and required expertise to determine the scope of restoration work.
- **Dispatcher**: Manages callouts for service resources based on labor union priority, pay grade, skill requirements, and availability.
- **Service resource (field technician or crew)**: Receives callout notifications on their mobile device, responds with acceptance or decline, and performs restoration work.