---
schema_version: "1"
id: 271daee6651492b345657dbfccfc21c4c41e785bfe80a8287500adf029d68f1d
title: Customize Your Flows in Emergency Management Flows
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_customize_your_flows_in_emergency_management_flows.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_customize_your_flows_in_emergency_management_flows.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 52d19b6211a05b5c8024bdfd5cb5675670f3e916b34f20f2ec667357ba398d27
description: Tailor your emergency callout automation to your utility by cloning and customizing the provided template flows. Adjust configurable constants, formulas, and eligibility rules to notify service resources for using your own logic and labels.
products:
  - Energy and Utilities
release: "264"
---
# Customize Your Flows in Emergency Management Flows

Tailor your emergency callout automation to your utility by cloning and customizing the provided template flows. Adjust configurable constants, formulas, and eligibility rules to notify service resources for using your own logic and labels.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> editions with Energy &amp; Utilities - Growth, Field Service for Energy &amp; Utilities, and Contractors for Energy &amp; Utilities</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d27110e72">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27110e72 ">To manage flows:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27110e72 ">Manage Flow</td>

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Emergency Management includes eight flows that drive the callout process. Seven of them ship as draft template flows, so they can't run until you clone and activate them. Cloning each template gives you an editable copy where you change only the values meant for customization such as field configurations, message text, thresholds, display formulas, and eligibility rules without altering the structure that the record pages and Apex actions depend on.

1. From Setup, in the Quick Find box, enter Flows, and select **Flows**.
2. Open the template flow that you want to customize.
    
    - Create Call Out
    - Generate Emergency Callout Roster
    - Create Call Out Requirements
    - Update Workforce Availability
    - Initiate Call Out
    - Expire Emergency Callout Attempt
    - Send Emergency Callout Notifications
    - Call Out Rank Resources
3. Click **Save As** and select **A New Flow**.
4. Enter the flow details.
5. Save your changes.
    
    Saving as a new flow creates an editable copy without the template flag, so you can activate it.
6. Edit the configurable values listed for that flow in the customizable values table. Change constants, formulas, decision criteria, and query filters as needed. Keep the input and output variable names and action labels unchanged.
7. Save and activate your flow.
8. Repeat these steps for each flow that you want to customize. The **Send Emergency Callout Notifications** flow is already active. To customize the flow, clone and edit the copy.

- **[Customizable Values in Flows for the Emergency Management](https://help.salesforce.com/s/articleView?id=ind.energy_customizable_values_in_flows_for_the_emergency_management.htm&release=264.0.0&type=5)**  
    This table lists each flow in Emergency Management and the values that are safe to customize.