---
schema_version: "1"
id: e1531645caa96d27aa604c5ef919d33454be6e9d209d77c844c8756bb56195ac
title: Create a Dispatcher Profile and User
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_create_a_dispatcher_profile_and_user.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_create_a_dispatcher_profile_and_user.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a0f26f4853ff0c4f82e2e5c4a684d34232c8a00fda182f063eddf80290f7a70b
description: Create a dedicated dispatcher profile and user so that dispatchers can run the callout process. This task is required when you want a separate user to initiate and manage emergency callouts.
products:
  - Energy and Utilities
release: "264"
---
# Create a Dispatcher Profile and User

Create a dedicated dispatcher profile and user so that dispatchers can run the callout process. This task is required when you want a separate user to initiate and manage emergency callouts.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> editions with Energy &amp; Utilities - Growth, Field Service for Energy &amp; Utilities, and Contractors for Energy &amp; Utilities</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d26676e72">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d26676e72 ">To create a dispatcher profile and user:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d26676e72 ">Manage Users</td>

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1. From Setup, in the Quick Find box, enter Profiles, and select **Profiles**.
2. Next to the Standard User profile, click **Clone**.
3. Enter the profile name and click **Save**.
4. On the new profile, click **Edit**.
5. Enable Run Flows access.
6. Save your changes.
7. Create the dispatcher user by using the created profile.
    1. From Setup, in the Quick Find box, enter Users, and select **Users**.
    2. Click **New User**.
    3. Enter the user details.
    4. Select the dispatcher profile that you created for the profile.
    5. Assign these permission sets to the dispatcher user. For instructions, see [Manage Permission Set Assignments](https://help.salesforce.com/s/articleView?id=platform.perm_sets_manage_assignments.htm&language=en_US).
        
        - Energy & Utilities Cloud Features
        - Emergency Management Standard Permission Set
        - Field Service Dispatcher License
        - Field Service Dispatcher Permissions
        - FieldServiceDispatcherStandard
    6. Save your changes.
8. Enable custom notifications for the dispatcher profile.
    1. From Setup, in the Quick Find Box, enter Profiles, and select **Profiles**.
    2. Open the dispatcher profile.
    3. Click **Edit**.
    4. Search for custom notifications and select **Send Custom Notifications**.
    5. Save your changes.