---
schema_version: "1"
id: 2c8f96621cc13777f454518f2a8af3d71c932e1a67ced5f6a9e8f220a90c0b22
title: Configure the Simplified SLA Setup
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_configure_the_simplified_sla_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_configure_the_simplified_sla_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e1e24d4adbc316625c80d97fe19f08be04d23e2837bc79775a51dfab96ff74da
description: Set up the service-level agreement (SLA) policy that defines milestone targets for new connections.
products:
  - Energy and Utilities
release: "264"
---
# Configure the Simplified SLA Setup

Set up the service-level agreement (SLA) policy that defines milestone targets for new connections.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions with Energy &amp; Utilities - Growth</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d55457e63">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d55457e63 ">To configure simplified SLA setup:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d55457e63 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Entitlement Settings, and select **Entitlement Settings**.
2. Select **Simplified SLA Setup**.
    
    ![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-energy_utilities-264-0-0-production-enus/520849e5-9b41-4bae-b97b-d269cc2fce83/images/icon_important.png)
    
    Important To use the Milestone Initiation Action and get a better user experience, turn on Simplified SLA Setup, and your existing SLA Policies appear on the new user interface.
3. Save your changes.
4. From Setup, in the Quick Find box, enter SLA Policies, and select **SLA Policies**.
5. Create an SLA policy with the milestone targets for your connection process.