---
schema_version: "1"
id: cfc55270dc49cdd6f3a51c1820a1f5a2da4cae234608d85330fc2feb01742d02
title: Assign Connection Milestones Based on Application Programs
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/energy_assign_connection_milestones_based_on_application_programs.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.energy_assign_connection_milestones_based_on_application_programs.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 195c05e0779fbb23c07ef1de53a6c6ec5579e96c94d96722fe95a5db4ea5a851
description: Assign the right milestones to each new connection automatically, based on the program the customer applied through. The Associate Entitlement with Individual Application flow matches each application's program to an entitlement, and the entitlement's SLA policy determines which milestones apply.
products:
  - Energy and Utilities
release: "264"
---
# Assign Connection Milestones Based on Application Programs

Assign the right milestones to each new connection automatically, based on the program the customer applied through. The Associate Entitlement with Individual Application flow matches each application's program to an entitlement, and the entitlement's SLA policy determines which milestones apply.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: All Editions with Energy &amp; Utilities - Growth</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:left;vertical-align:top;" id="d60746e63">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d60746e63 ">To configure flows:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d60746e63 ">Manage Flow</td>

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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d60746e63 ">To build the program-to-entitlement decision matrix in Business Rules Engine:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d60746e63 ">BRE Designer</td>

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1. From Setup, in the Quick Find box, enter Flows, and select **Flows**.
2. Open the Associate Entitlement with Individual Application flow.
3. Edit the flow to replace the sample programs and entitlements with your own program and entitlement names.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-energy_utilities-264-0-0-production-enus/520849e5-9b41-4bae-b97b-d269cc2fce83/images/icon_note.png)
    
    Note To manage the program-to-entitlement mapping in one place, create a decision matrix in Business Rules Engine and reference it from the flow. This requires the BRE Designer add-on license. Use a decision matrix in the flow to dynamically fetch the entitlement record based on specific inputs.
4. Click **Save As** to save the flow with a new name.
5. Enter the flow name and save your changes.
6. Activate your flow.

When a customer submits an application, the flow sets the entitlement that matches the application's program, and the entitlement's SLA policy assigns the milestones. The milestones appear in the Milestone Tracker on the Individual Application record.