---
schema_version: "1"
id: 42fee3906131ef105896c40836bf43f3c288f9184a717060e64ca2be29d93d71
title: Set Salesforce Knowledge for Agent Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/ene_set_salesforce_knowledge_for_agent_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.ene_set_salesforce_knowledge_for_agent_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2314f2fac8b2b7e2b54237e9070e5973166ee964ae888338cc7863b695973c35
description: Create a knowledge base of articles that that you can securely share with customers, partners, and service reps.
products:
  - Energy and Utilities
release: "264"
---
# Set Salesforce Knowledge for Agent Console

Create a knowledge base of articles that that you can securely share with customers, partners, and service reps.

### Required Editions

Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, Unlimited, and Developer Editions with Energy and Utilities Cloud</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d77593e58">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d77593e58 ">To enable Lightning Knowledge</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d77593e58 ">Knowledge User license</td>

          </tr>
        </tbody>
      </table>

1. [Enable Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_enable.htm&type=5&language=en_US).
2. Set the support agent as a knowledge user.
    
    See [Lightning Knowledge User Access](https://help.salesforce.com/s/articleView?id=service.knowledge_setup_users_lex.htm&type=5&language=en_US)
3. Create a Knowledge Manager permission set.
    1. From Setup, in the Quick Find box, enter Permission Sets, and then select **Permission Sets.**.
    2. Click **New**.
    3. Enter a label and then save your changes.
        
        For example, enter Knowledge Manager Permission Set.
    4. In Permission Set Overview, in the Apps section, click **Object Settings**.
    5. In the list of Object Settings, click **Knowledge**.
    6. Click **Edit**, then select these object permissions:
        
        - Read
        - Create
        - Edit
        - Delete
        - View All Records
        - Modify All Records
    7. Save your changes.
    8. Go back to Permission Set Overview, then click **App Permissions**.
    9. Click **Edit**, then select these permissions in Knowledge Management:
        
        - Manage Articles
        - Manage Knowledge Article Import/Export
        - Manage Salesforce Knowledge
        - Publish Articles
        - Share internal Knowledge articles externally
        - View Archived Articles
        - View Draft Articles
    10. Save your changes.
    11. Go back to Permission Set Overview, then click **System Permissions**.
    12. Click **Edit**.
    13. Select **Manage Data Categories**, then save your changes.
4. Assign the Knowledge Manager permission set to your users.
    1. In the Knowledge Manager permission set that you created, click **Manage Assignments**.
    2. Click **Add Assignments**.
    3. Select the users that you want to assign the Knowledge Manager permission set to, then click **Assign**, and then click **Done**.

See Also:

- [Create a Knowledge Base with Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_whatis.htm&type=5&language=en_US)
- [Authoring Actions in Lightning Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_lightning_authoring.htm&type=5&language=en_US)