---
schema_version: "1"
id: 08223c4c0d79af6fb5366708175db73b4906610f3f0770a11f986ccc3d27fb8c
title: Enable Agent Console Features
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/ene_enable_common_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.ene_enable_common_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3b7b6baefc4e41f979d3a74bd7ae2c58f5bf486ed45a6b6c5e20d045a853f2f7
description: Turn on settings in your org that enable the Agent Console's associated features. Allow users to relate a contact to multiple accounts, enable interest tags, enable action launcher, enable timeline, disable automatic calculation of a contract's end date, and grant access to record alerts.
products:
  - Energy and Utilities
release: "264"
---
# Enable Agent Console Features

Turn on settings in your org that enable the Agent Console's associated features. Allow users to relate a contact to multiple accounts, enable interest tags, enable action launcher, enable timeline, disable automatic calculation of a contract's end date, and grant access to record alerts.

### Required Editions

**Required Editions**

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Enterprise, Performance, Unlimited, and Developer Editions with Energy and Utilities Cloud</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d52141e61">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d52141e61 ">To enable features:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d52141e61 ">Energy &amp; Utilities Cloud Features</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d52141e61 ">To enable interest tags:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d52141e61 ">Energy &amp; Utilities Cloud Interest Tag</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d52141e61 ">To access billing account features:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d52141e61 ">Energy &amp; Utilities Cloud Billing Account</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d52141e61 ">To access timeline, action launcher:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d52141e61 ">Industry Service Excellence license</td>

          </tr>
        </tbody>
      </table>

1. Allow users to relate a contact to multiple accounts.
    1. From Setup, in the Quick Find box, enter Account Settings, and then click **Account Settings**.
    2. Click **Edit**.
    3. Select **Allow users to relate a contact to multiple accounts**.
2. To enable Interest Tags, in Setup, find and select **Interest Tags**, then follow the guided setup.
3. Enable Action Launcher.
    1. From Setup, in the Quick Find box, enter Action Launcher, and then click **Deployments** under Action Launcher.
    2. Under Standard Deployments, select **Agent Console Actions**.
    3. Click **Use Deployment**.
    4. To manually add an action in the Action Launcher deployment, click **Edit** for Agent Console Actions.
    5. In the Edit Deployment window, click **Next**, and then **Next** again.
    6. On the Select actions to add page, select an action, then click **Next**.
        
        For example, select **Transfer Services**.
    7. Save your changes.
4. Enable Timeline.
    1. From Setup, in the Quick Find box, enter Timeline, and then click **Timeline**.
    2. Select **Timeline Configuration**.
5. Disable automatic calculation of a contract's end date.
    1. From Setup, in the Quick Find box, enter Contract Settings, and then click **Contract Settings**.
    2. Clear **Auto-calculate Contract End Date**, and then save your changes.
6. Enable Einstein Generative AI
    1. From Setup, in the Quick Find box, enter Einstein Setup, and then click **Einstein Setup**.
    2. Enable **Turn On Einstein**.
7. Enable access to objects related to program and benefit management.
    1. From Setup, in the Quick Find box, enter Benefit, and then select **Program and Benefit Management Settings**.
    2. Enable **Create and manage your programs, benefits, and goals**.
8. Enable access to objects related to outcome management.
    1. From Setup, in the Quick Find box, enter Outcome, and then select **Outcome Management Settings**.
    2. Enable **Create and Manage Outcomes, Indicators, and Impact Strategies**.
9. Enable Einstein Generative AI for Energy and Utilities
    1. From Setup, in the Quick Find box, enter Energy, and then click **Energy & Utilities Settings**.
    2. Enable **Einstein Generative AI for Energy and Utilities**.