---
schema_version: "1"
id: b19a602825d9d42ce2215258f9bc650dbe84dddf0267ea81b8e610371698592d
title: Extending the Agent Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/ene_customizing_the_agent_console_.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.ene_customizing_the_agent_console_.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d1f6339162c8752cb2b9675f816a2024ad3e69044380bb8f9da4fbaac32879b4
description: Extend the Self-Service Portal with these optional customizations based on your business needs.
products:
  - Energy and Utilities
release: "264"
---
# Extending the Agent Console

Extend the Self-Service Portal with these optional customizations based on your business needs.

- **[Integrate Agent Console with an External Billing System](https://help.salesforce.com/s/articleView?id=ind.energy_integrate_with_an_external_billing_system_agent_console.htm&release=264.0.0&type=5)**  
    Connect Agent Console to your external billing system so that agents can view payment details, bills, and usage metrics stored in that system. Agent Console actions such as Start Service, Stop Service, and Transfer Service require this integration.
- **[Setting up Salesforce Open CTI for Agent Console](https://help.salesforce.com/s/articleView?id=ind.energy_setting_up_salesforce_open_cti_for_agent_console.htm&release=264.0.0&type=5)**  
    Install the Salesforce Open CTI to enable service reps to receive calls and use the Identity Verification feature in Energy and Utility Agent Console.