---
schema_version: "1"
id: 368b5fb5447fd282f19c2168b6ebf08993b64316f30bda14f8052118a6d21569
title: Agent Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/ene_agent_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.ene_agent_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fbffc93039d769f13aa54efae462250f30cd0d533d778b4db4b6dccf3167ad86
description: Equip your service reps with a 360-degree view of your customers using the Agent Console. The Agent Console app provides reps with usage statistics, interaction history, and a range of other tools that help them respond quickly and minimize the resolution times of customer issues.
products:
  - Energy and Utilities
release: "264"
---
# Agent Console

Equip your service reps with a 360-degree view of your customers using the Agent Console. The Agent Console app provides reps with usage statistics, interaction history, and a range of other tools that help them respond quickly and minimize the resolution times of customer issues.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-energy_utilities-264-0-0-production-enus/520849e5-9b41-4bae-b97b-d269cc2fce83/images/icon_note.png)

Note Energy and Utilities service apps, namely Agent Console and Self-Service Portal, are available as standard applications in your org along with other standard applications like Clean Energy Programs, Contractor Portal, and Program Management Console. For apps using the Energy and Utilities Cloud managed package, see [Energy & Utilities Cloud Managed Package Application Suite](https://help.salesforce.com/s/articleView?id=ind.energy_t_vlocity_energyutilities_cloud_applicationsuite_283279.htm&release=264.0.0&type=5 "Energy & Utilities Cloud Managed Package Application Suite provides configurable modules built on top of the core Energy & Utilities Cloud platform. These applications enable energy suppliers and utility companies to assist customers with setting up services, changing services, billing inquiries, meter reads, field service, and more.").

- **[Learn and Explore](https://help.salesforce.com/s/articleView?id=ind.ene_learn_and_explore_agent_console.htm&release=264.0.0&type=5)**  
    Understand the features in Agent Console that you need to address your business requirements. Explore the Agent Console data model.
- **[Set Up the Agent Console](https://help.salesforce.com/s/articleView?id=ind.ene_getting_started_with_the_agent_console.htm&release=264.0.0&type=5)**  
    Set up the Agent Console to equip your service reps with all the features they need to be effective.
- **[Extending the Agent Console](https://help.salesforce.com/s/articleView?id=ind.ene_customizing_the_agent_console_.htm&release=264.0.0&type=5)**  
    Extend the Self-Service Portal with these optional customizations based on your business needs.