---
schema_version: "1"
id: 034b6a91ccf8f1288a6d9adbbad25d0c113fb00dd22616f3d302ed127fe7f57e
title: Enable Care Teams to Track Gaps
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/enable_care_gaps.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.enable_care_gaps.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3a93cf40507998cf864896aaef96a9077487a045908c2bcbb97c3e58ea4e6292
description: Health Cloud helps care providers identify and track gaps in a person's care where the care team can make a difference. To close a care gap, you tie it to a support process.
products:
  - Health
release: "264"
---
# Enable Care Teams to Track Gaps

Health Cloud helps care providers identify and track gaps in a person's care where the care team can make a difference. To close a care gap, you tie it to a support process.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table>

Care coordinators can use this capacity to improve outcomes. Population health analysts can use care gaps to see which people have the highest likelihood of improvement after a particular intervention. To start using Care Gaps, add it to the Patient Card dropdown in custom settings. You can also add the Care Gaps component to a Case page in Lightning App Builder. Multiple source systems can create Care Gap records in Health Cloud.

1. From **Setup** enter Custom Settings in the Quick Find box and select **Custom Settings**.
2. To add Care Gaps to the Card View dropdown menu, next to **Card View Dropdown**, click **Manage**.
3. On the Card View dropdown page, click **New**.
4. Create a Care Gaps item in the dropdown menu by entering the following into the fields shown:
    
    <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
            <tbody><tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">Name</samp>
              </td>
              <td class="slds-cell-wrap">Enter a name for the entry, such as <kbd>Care
                  Gaps</kbd>.</td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">Category Label</samp>
              </td>
              <td class="slds-cell-wrap">Enter the name of the custom label for the parent category that
                contains the child menu navigation items, such as
                <kbd>Engagement</kbd>.
              </td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">Category Name</samp>
              </td>
              <td class="slds-cell-wrap">Name of the parent category that contains child menu navigation
                items, such as <kbd>Engagement</kbd></td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">Default Subtab</samp>
              </td>
              <td class="slds-cell-wrap">When selected, the related subtab appears by default in the
                Health Cloud console.</td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">URL Parameter</samp>
              </td>
              <td class="slds-cell-wrap">(Optional) Add more URL parameters to the existing Visualforce
                page or URL to open the new tab.<p>URL parameter format
                  key=value,key2=value</p>
              </td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">Tab Type</samp>
              </td>
              <td class="slds-cell-wrap">Specify the type of tab to use for this page: Primary or
                subtab. A primary tab is the main item to work on. A subtab is
                related to an item on a primary tab.</td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">Subcategory Name</samp>
              </td>
              <td class="slds-cell-wrap">Name of the child category in the menu list, such as
                <kbd>Care Gaps</kbd>.
              </td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">Subcategory Label</samp>
              </td>
              <td class="slds-cell-wrap">Customized label for the name of the child category in the menu
                list, such as Tab_Care_Gaps. This text is the clickable link that
                opens the page or tab. Use a custom label to create a localized
                category name in this field. When a value exists for this field, the
                Subcategory Name field isn’t used.</td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">Subtab Sort Order</samp>
              </td>
              <td class="slds-cell-wrap">Indicates the order in which this tab appears in the console
                when it’s been selected as a default tab.</td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">Page Type</samp>
              </td>
              <td class="slds-cell-wrap">Specify the page type as
                <kbd>VFpage</kbd>.
              </td>
            </tr>
            <tr class="">
              <td class="slds-cell-wrap">
                <samp class="parmname">URL</samp>
              </td>
              <td class="slds-cell-wrap">Enter this URL to access the page
                <kbd>/apex/HealthCloudGA__HcCareGapsPage</kbd>.
              </td>
            </tr>
          </tbody></table>
5. Save your settings.
6. Add Care Gaps record type to the required user profiles. From the **Users** | **Profiles** menu item, select an appropriate user profile.
7. Under record type Settings, click **Edit** under the Cases record type and add the **Care Gaps** record type.
    
    If your org uses the Profile overview page, then select **Object Settings**, then **Cases**, and click **Edit**.
8. Assign the Care Gap record type and page layout to the profile.
    
    For example, in the case section of the Profiles page, navigate to Record Types and Page Layout Assignments. For the CareGap record type, select the CareGap page layout assignment and the Assigned Record Types checkbox.
9. Save your settings.

Return to the Health Cloud console and verify that the Care Gaps option appears in the Card View dropdown menu.