Improve the accuracy and traceability of your assessment responses by linking them to
the specific version of the Assessment Question used in the Omniscript. Each response is preserved
within its original context, providing a more precise and reliable record.
Required Editions
Before you begin:
- Grant standard, guest, and portal users permission to access the OmniProcessAsmtQuestionVer
object to save responses to the associated question version.
- Review the Discovery Framework Considerations before turning on enhanced save
responses.
By maintaining version context, you can better track and analyze customer interactions,
leading to more informed decision-making and improved customer service.
-
From Setup, in the Quick Find box, enter Discovery Framework, and
then select General Settings.
-
Turn on Enhanced Save Responses.
