Providing compassionate support services to clients experiencing mental and behavioral health crises means more than just knowing what to do and say. It’s also about having the right tools to deliver the care and support the clients need as quickly as possible. Crisis Support Center Management empowers you with tools that help build a deeper rapport with a client, gain a better understanding of their mental and behavioral state, and provide timely crisis support services.
Required Editions
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Available in: Lightning Experience Available in: Enterprise and Unlimited Editions with Health Cloud |
- Use the Intake Flow to Capture Client Details
When you accept a call or incoming messaging requests in the Crisis Support Center Management app, use the client intake flow to quickly enter basic client details. - Quickly Capture Notes in Crisis Support Center Management
Use Notes to capture relevant observations and details shared by a client during a call. - Track Client Interactions on the Crisis Support Center Management App Timeline
Track details of past client interactions with a comprehensive, chronological view on the Crisis Support Center Management App timeline. - Find Provider Details in Crisis Support Center Management
Use the Provider Search component to search for healthcare providers based on criteria such as location and specialty. Then, select up to 50 provider records to share in an email or document, or generate a PDF report. - Search for Beds Across Healthcare Facilities in Crisis Support Center Management
Use the Bed Search component to search for beds across healthcare facilities based on parameters such as provider name, facility name, specialty, bed type, distance, and services. Select up to 50 records from the bed search result and generate a shareable PDF report. - Create Knowledge Articles for Clients in Crisis Support Center Management
Support your clients by sharing relevant articles, how-tos, and FAQs that you found or created in the Knowledge component. For example, a client suffering from anxiety and stress may benefit from a Knowledge article that discusses how to cope with anxiety attacks. - Evaluate Clients and Identify Risks by Using Screening Assessments
Gain a better understanding of a client’s risk using screening assessments. Assessments are useful tools that help you determine the behavioral state of a client. They help you decide which treatments and services are most suitable for them. They also help identify warning signs and the strategies clients can adopt to cope with a crisis. - Easily Access Actions in Crisis Support Center Management
Find and launch frequently-used assessments, workflows, and processes from the Action Launcher on the case record page. - Add Social Determinants of Health to Cases
To record the challenges in care that clients face, add care barriers to cases. Then, create interventions to address these barriers. - Actionable Lists for Client and Provider Follow-Up
Actionable lists enable you to create lists of clients and providers so following up with them is easier. For example, you curate a list of clients with whom you have agreed to check in with on a specific day and time. This curated list helps you ensure they receive the required support and services to improve their mental and behavioral health. - Help Clients Receive Timely Care with the Create Referral Flow
Easily create referral requests to healthcare facilities and providers for clients by using the new Create Referral flow. - Confirm Bed Availability for Referral Requests
Ensure that clients receive timely care by confirming the availability of requested beds in care facilities for referrals. - Update Bed Availability in Care Facilities
Ensure you have up-to-date, reliable data in your org by updating the available bed count in care facilities. Updating bed availability is an important task as it helps you keep track of different bed types in each facility. You can confidently refer clients to the right facilities that can provide the support and services they need.