---
schema_version: "1"
id: 97a4014b9e671f6dee9a18974ba9ab75fa64fd189f9e2a1e44492980acb1a513
title: ​​Track Client Interactions on the Crisis Support Center Management App Timeline
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/crisis_center_track_client_interactions_on_timeline.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.crisis_center_track_client_interactions_on_timeline.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2e07be2b721066902a9054886155df89b8c7011954e81151b595560ab9cc32b2
description: Track details of past client interactions with a comprehensive, chronological view on the Crisis Support Center Management App timeline.
products:
  - Health
release: "264"
---
# ​​Track Client Interactions on the Crisis Support Center Management App Timeline

Track details of past client interactions with a comprehensive, chronological view on the Crisis Support Center Management App timeline.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d177091e66">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d177091e66 ">To use the Crisis Support Center Management app </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d177091e66 ">Manage Crisis Support Center Management App</td>

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The enhanced timeline helps you paint a clearer picture of a client. From the timeline, you can:

- View details of past interactions such as the client’s reason for calling, when the client called, who the client talked to, and more.
- See when case records are created or updated.
- Create cases, engagement topics, and interactions, directly on the timeline.
- Set date ranges to view records from a specific time period.
- Filter the timeline to show cases, engagement topics, or interactions.

To add records from the timeline:

1. On the Timeline component, click **New** and select the type of record to create.
2. Add details for the Case, Engagement Interaction, or Engagement Topic object.
3. Add details for the Case object.
    1. Select the type of case to create and click **Next**.
    2. Enter the account.
    3. Select the status and case origin.
    4. Enter other details as required.
    5. Save your work.
4. Add details for the Engagement Interaction object.
    1. Enter a start date and end date for the interaction.
    2. Select a communication channel.
    3. Select the sentiment recorded in the interaction.
    4. Enter other details as required.
    5. Save your work.
5. Add details for the Engagement Topic object.
    1. Select an Engagement Interaction record.
    2. Enter a name for the engagement topic.
    3. Enter other details as required.
    4. Save your work.

#### See Also

- [_Salesforce Help_: Enable Enhanced Timeline for Crisis Support Center Management App](https://help.salesforce.com/s/articleView?id=ind.admin_crisis_center_enable_enhanced_timeline.htm&type=5&language=en_US)