---
schema_version: "1"
id: 350341197b05a10ce7444ccc50110cf4a225034112db730af2081d7205a71759
title: Create Knowledge Articles for Clients in Crisis Support Center Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/crisis_center_create_knowledge_articles_for_clients.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.crisis_center_create_knowledge_articles_for_clients.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6a306e254114d77d48bad140a7205acf2d5cffe6945bb431a08446677db0314d
description: Support your clients by sharing relevant articles, how-tos, and FAQs that you found or created in the Knowledge component. For example, a client suffering from anxiety and stress may benefit from a Knowledge article that discusses how to cope with anxiety attacks.
products:
  - Health
release: "264"
---
# Create Knowledge Articles for Clients in Crisis Support Center Management

Support your clients by sharing relevant articles, how-tos, and FAQs that you found or created in the Knowledge component. For example, a client suffering from anxiety and stress may benefit from a Knowledge article that discusses how to cope with anxiety attacks.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d57076e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d57076e66 ">To use the Crisis Support Center Management app </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d57076e66 ">Manage Crisis Support Center Management App</td>

          </tr>
        </tbody>
      </table>

1. Navigate to the Knowledge component in the case record page.
2. Click **New Article**.
3. Select a record type.
4. Complete the required fields and enter your article content.
5. Save your work.
6. When you’re finished, click **Publish** on the Highlights Panel of the record.
    
    To share published Knowledge articles with clients, click the Action button on the search result and select **Insert Article into Email**.

#### See Also

- [_Salesforce Help_: Enable Users to Create Knowledge Articles for Crisis Support Center Management](https://help.salesforce.com/s/articleView?id=ind.admin_crisis_center_enable_users_to_create_knowledge_articles.htm&type=5&language=en_US)