---
schema_version: "1"
id: 9c03be7cbac9efe83af7e94005518b3d81fdcfd730e07044e7e7d527e49977da
title: Quickly Capture Notes in Crisis Support Center Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/crisis_center_capture_notes.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.crisis_center_capture_notes.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c66fcb0ebbe3dbcbc2da5cf4408c9dfca01dfa7903f894bc9b0beaa7a43300e0
description: Use Notes to capture relevant observations and details shared by a client during a call.
products:
  - Health
release: "264"
---
# Quickly Capture Notes in Crisis Support Center Management

Use Notes to capture relevant observations and details shared by a client during a call.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d48590e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d48590e66 ">To use the Crisis Support Center Management app </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d48590e66 ">Manage Crisis Support Center Management App</td>

          </tr>
        </tbody>
      </table>

1. On the case record page, go to the **Notes** tab, and click **New**.
2. In the Notes window, enter a title for your note.
3. Record observations or important details the client shares with you during the call.
4. Click **Done** when finished.
    
    After the call has ended, you can access the note in the **Notes** tab to record a call summary or add additional details.

#### See Also

- [_Salesforce Help_: Enable and Configure Notes for Crisis Support Center Management](https://help.salesforce.com/s/articleView?id=ind.admin_crisis_center_enable_and_configure_notes.htm&type=5&language=en_US)