---
schema_version: "1"
id: 2d4c107ad1e3b40e2b9dc3ae9c62afcc7db4adc8447a26713d729798a9a48ef7
title: Create Appointment Modes
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/create_appointment_modes.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.create_appointment_modes.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5aa49e330710f4083196dea7b42e3cd6b4f039ac9fee858ad78145b48fb8fb9d
description: An appointment scheduled with a provider or with an asset such as a clinic can take place over phone, video, or in person. Add appointment modes to the Default Appointment Type field in the Work Type object if you use an external scheduling system or you use operatng hours in Salesforce Scheduler. If you use shifts in Salesforce Scheduler, skip this task and use engagement channels instead.
products:
  - Health
release: "264"
---
# Create Appointment Modes

An appointment scheduled with a provider or with an asset such as a clinic can take place over phone, video, or in person. Add appointment modes to the Default Appointment Type field in the Work Type object if you use an external scheduling system or you use operatng hours in Salesforce Scheduler. If you use shifts in Salesforce Scheduler, skip this task and use engagement channels instead.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d133603e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d133603e66 ">To use Salesforce Scheduler:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d133603e66 ">
              <p>Schedulable resource add-on</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Salesforce Platform Starter license</p>
            </td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_important.png)

Important To use the video visit feature, configuring Appointment Modes is required.

1. From Setup, click **Object Manager**.
2. Select **Work Type**.
3. Select **Fields & Relationships**, and then select **Default Appointment Type**.
4. In the Default Appointment Type Picklist Values section, click **New**.
5. Enter the picklist values, such as Phone, In Person, or Video. Each value goes on its own line.
6. Save your changes.

Lightning Design System provides utility icons that you can use on lightning pages. Salesforce Scheduler uses utility icons to show icons for appointment types. By default, the API name of a picklist value is the same as the picklist value. Salesforce Scheduler verifies whether the API name of a Default Appointment Type picklist value matches the name of a utility icon that Lightning Design System provides. If the names match, Salesforce Scheduler uses the icon with the same name. If the names don't match, Salesforce Scheduler uses the default lightning icon.

To edit the icons for appointment types, edit the API names and then enter the names of utility icons that you want to use.