---
schema_version: "1"
id: 8072a3bf302bb4a3121cd9ee390b35490d7e0035a9e58a166a19df7e47509e56
title: Create a CRM Analytics App for Attendance Prediction
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/create_a_tableau_crm_app.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.create_a_tableau_crm_app.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e51b6aece5508c799ea197d97984f4782405b65dca1b0cc6c11b37b022a3ed5e
description: To provide predictions for appointment management, you need a CRM Analytics App. This app is where Einstein calculates the patient’s likelihood to attend.
products:
  - Health
release: "264"
---
# Create a CRM Analytics App for Attendance Prediction

To provide predictions for appointment management, you need a CRM Analytics App. This app is where Einstein calculates the patient’s likelihood to attend.

### Required Editions

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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
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      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d179852e66">User Permissions
              Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d179852e66 ">To use Einstein Discovery</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d179852e66 ">CRM Analytics for Healthcare</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_note.png)

Note Einstein Discovery needs a minimum of 400 service appointment records to build the prediction model. Ensure that at least 50 records are in the Show Flag field, with true or false values, and there are at least 25 records in each category (True and False). Import this data from the external scheduling system using the Data Loader. These records can be up to 730 days old from the day of the import. The status category for records of completed appointments must be Completed. For incomplete appointments, the status category must be Cannot Complete and the status reason must be No Show. To stay synchronized with the external scheduling system and to get more accurate predictions, ensure that the status of each service appointment in Health Cloud is up to date.

1. From Setup, in the Quick Find box, enter Getting Started, and then select **Getting Started** under Analytics.
2. Click **Enable CRM Analytics**.
    
    If you see the Launch CRM Analytics button, Analytics is already enabled.
3. Click **Launch CRM Analytics**.
4. In Analytics Studio, click **Create**, and then select **App**.
5. From Recommended Templates, select **Einstein Discovery for Healthcare Analytics**. Then click **Continue**.
6. Review the information on the Einstein Discovery for Healthcare Analytics Details page. Then click **Continue**.
7. After the requirements check is complete, click **Looks good, next**.
8. On the Einstein Discovery for Healthcare Analytics - Pick answers to reuse page, select **Create a brand new app**, and then on the Einstein Discovery for Healthcare Analytics - Personalize page click **Looks good, next**.
    
    All the fields that are used to make appointment attendance predictions are selected by default. To create a prediction model, at least two fields are required. The City, Country, State, and Zip Code fields come from the Account object in Salesforce.
9. Clear the fields that you don’t want included in your model, and then click **Looks good, next**. Don’t clear the Hours and Weekday fields.
10. Enter a name for your app, and then click **Create**.

#### See Also

- [Salesforce Help: Data Loader](https://help.salesforce.com/s/articleView?id=xcloud.data_loader_about.htm&type=5&language=en_US)