---
schema_version: "1"
id: 01bc2937a6969fd19291b83ec431522b1fa4a2e8f0f9a83f0e64b3806e600293
title: Create Service Territories for Facilities and Assets
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/create_a_service_territory.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.create_a_service_territory.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 45421414eb2c2908eaae3e102d663361be7d7867ce5f0ab4b93c79f3a30da6f1
description: Create a service territory to represent a facility where work is performed. For example, you can represent a hospital as a service territory. Later, you can assign providers who practice at that hospital as service territory members.
products:
  - Health
release: "264"
---
# Create Service Territories for Facilities and Assets

Create a service territory to represent a facility where work is performed. For example, you can represent a hospital as a service territory. Later, you can assign providers who practice at that hospital as service territory members.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
        <colgroup>
          <col>
        </colgroup>
        <tbody>
          <tr class="">
            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d94131e66">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d94131e66 ">To create a service territory:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d94131e66 ">Create, read, edit, and delete on Service Territories</td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, find and select **Salesforce Scheduler Setup**.
    
    This app opens up multiple object tabs, including Service Territories, Service Resources, Operating Hours, and Work Types.
2. Go to the Service Territories tab and click **New**.
3. Enter a name for your territory, such as a hospital name.
4. If your territory is part of a larger territory, select a parent territory.
5. Select operating hours for the territory, which indicate when appointments within the territory take place.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_note.png)
    
    Note
    
    - When you use Shift Management, a service territory’s operating hours are used only if you select the **Use service territory’s operating hours with shifts** scheduling policy.
    - Service territories ignore concurrent time slots. Therefore, select operating hours that include only non-concurrent time slots. Only service territory members can offer concurrent time slots.
    - Resources use their territory’s operating hours by default, but you can define different hours for resources.
6. To enable users to add members to the territory or associate it with appointments, select **Active**.
7. Enter an address.
    
    This address is the location of the appointment as used in the location search in the appointment flow.
8. **Save** your changes.