---
schema_version: "1"
id: 34832bcbfb487b418714c0391f26ebbcc1e4bc703e32dcabeb9aeb0e4591ce08
title: View the Status of Engagement in the Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/contact_center_view_the_status_of_engagement.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.contact_center_view_the_status_of_engagement.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2f66fdaf911cbdaf25f103d357a83cfa9adba4765e278188187abe9e15c1198a
description: See a visual representation of how a member engagement is progressing, and mark each stage as complete to move on to the next one. You can also update records in each stage.
products:
  - Health
release: "264"
---
# View the Status of Engagement in the Contact Center

See a visual representation of how a member engagement is progressing, and mark each stage as complete to move on to the next one. You can also update records in each stage.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
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            <p>Available in: Lightning Experience</p>
            <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
              Cloud</p>
          </td>

        </tr>
      </tbody>
    </table>

For example, if your admin adds the Is Attendee Verified? field to a stage in the path, you can view whether the attendee on the call is verified or not from the progression bar. If you find a discrepancy in the record, you can edit it as needed.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/images/icon_note.png)

Note Contact your admin to set up the path settings, including engagement statuses and fields to display for each stage.

- Go to the engagement interaction record.
- To view key fields configured for a stage, click the stage name, then click the Actions button. To edit key fields, click **Edit**.
- To mark a stage as complete, click **Mark Status as Complete**.

#### See Also

- [_Salesforce Help_: Configure Path Settings for Engagement Interactions in Contact Center](https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_configure_path_settings_for_engagement_interactions.htm&type=5&language=en_US)