---
schema_version: "1"
id: f4c962c2b3242325b7c550f7d497a58269aa283e9e1467e4574e6dc51c67b223
title: Review Alerts in the Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/contact_center_review_alerts_to_take_appropriate_action.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.contact_center_review_alerts_to_take_appropriate_action.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cf3c6ba4ab748f45664e2afe49dbe775dbde78224fe8dce170a85e0d162974e7
description: Record Alerts provide notifications about record changes that require your immediate attention. For example, an alert for checking in with a member during their upcoming benefit enrollment window.
products:
  - Health
release: "264"
---
# Review Alerts in the Contact Center

Record Alerts provide notifications about record changes that require your immediate attention. For example, an alert for checking in with a member during their upcoming benefit enrollment window.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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              <p>Available in: Lightning Experience</p>
              <p style="margin-bottom:0;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions with Health
                Cloud</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d24601e66">User Permissions Needed</th>
          </tr>
        </thead>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d24601e66 ">To use the Contact Center for Health Cloud </td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d24601e66 ">Manage Contact Center for Health Cloud</td>

          </tr>
        </tbody>
      </table>

Record alerts appear as warnings, errors, or info, to denote the nature of the alerts (1). Click an alert in the Contact Center to open it and make changes or snooze the alert (2). You can also snooze and dismiss an alert directly from the app.

1. In the App Launcher, find and select Contact Center.
2. Go to Alerts and review the notifications.
3. Click the Action button.
4. Snooze the alert for 24 hours or dismiss it.
    
    ![An alert called “Benefit Enrollment Window Is Open appearing as an info. Dropdown next to each alert with options like “Snooze for 24 Hours” and “Dismiss”.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-health-264-0-0-production-enus/90a9f828-79ab-49cd-ac8c-86e58ef7478e/health/images/end_user_contact_center_record_alerts.png)

#### See Also

- [_Salesforce Help_: Record Alerts in the Contact Center](https://help.salesforce.com/s/articleView?id=ind.admin_contact_center_record_alerts.htm&type=5&language=en_US)