Launch a Quick Action in the Contact Center

Deploy a pre-configured action, such as adding a patient medication or creating a program enrollment, from the Action Launcher. Simply click an action and add record details as needed.

Required Editions

Available in: Lightning Experience

Available in: Enterprise and Unlimited Editions with Health Cloud

Relevant actions are pinned to the search bar. You can also search for quick actions in the list of available items.

Frequently used quick actions pinned to Action Launcher using a new deployment.

Contact your admin to customize the quick actions you frequently use in the Contact Center’s App Launcher.