---
schema_version: "1"
id: c8764118bdf1b957997d41643698662fc15b3c041d9b4316959d309fef5555f7
title: View Account Details in Communications Service Console
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_view_account_details_in_communications_cloud_agent_console.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_view_account_details_in_communications_cloud_agent_console.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4ddb3c88d27b0ceb4bf13ca2c5505bbd12bb8ea659c14b9ed77577864bbd3dfc
description: Get an overview of all orders, assets, contacts, and billing accounts associated with a specific account. You can also create a new case from the Account page. This helps service reps to efficiently manage B2B communications for SMB Fiber customers.
products:
  - Communications
release: "264"
---
# View Account Details in Communications Service Console

Get an overview of all orders, assets, contacts, and billing accounts associated with a specific account. You can also create a new case from the Account page. This helps service reps to efficiently manage B2B communications for SMB Fiber customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d112494e69">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d112494e69 ">To view assets record details:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d112494e69 ">
              <p>Business Process For Communication </p>
              <p>AND</p>
              <p>Industry Service
                Excellence</p>
              <p>AND</p>
              <p>Service Console for Communications</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Amend Assets,
                Renew Assets, Cancel Assets, and Sales Rep permission group</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From the App Launcher, find and select **Communications Service Console**.
2. On the Accounts tab, select the customer’s account.
    
    The customer account page has these details.
    
    Overview tab - Provides an overview of list of assets, contact, service accounts, and billing accounts.
    
    Orders tab - Provides a list of all the orders associated with the account. It also includes Dynamic Revenue Orchestrator components.
    
    Assets tab - Provides a list of assets associated with the account. Additionally, you can amend, renew, and cancel assets to meet the needs of your customers.
    
    Cases tab - Provides a list of all the cases linked to the account. To create a case, click New on the Cases tab.

#### See Also

- [Amend, Renew, and Cancel Assets](https://help.salesforce.com/s/articleView?id=ind.qocal_manage_assets_in_revenue_lifecycle_management.htm&language=en_US)
- [Create Cases](https://help.salesforce.com/s/articleView?id=service.cases_create.htm&language=en_US)
- [Add Customer Onboarding Button to Action Launcher](https://help.salesforce.com/topics/comms_add_customer_onboarding_button_to_action_launcher_in_communications_cloud_agent_console.xml)