---
schema_version: "1"
id: 9b586fddce51b73a46b9b8d2f6037addb9edf6b8d94193b3fbf597368bfba3b5
title: Set Up the Knowledge Base for Multiplay Subscription Management (Managed Package)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_set_up_the_knowledge_base_69675.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_set_up_the_knowledge_base_69675.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: da0c68cefac97ef3ce4429ddfe0e1541b1241361e275065bc36a373151d98f18
description: The Knowledge section of the agent console uses a standard implementation of Salesforce Knowledge. A few sample knowledge articles are provided so you can view the default functionality of Salesforce Knowledge.
products:
  - Communications
release: "264"
---
# Set Up the Knowledge Base for Multiplay Subscription Management (Managed Package)

The Knowledge section of the agent console uses a standard implementation of Salesforce Knowledge. A few sample knowledge articles are provided so you can view the default functionality of Salesforce Knowledge.

![Managed Package Icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/media_package_icon.png) _This feature is part of the Communications Cloud managed package._

When you've set up your Salesforce Knowledge base and created all the required knowledge base articles, agents can easily search in the Knowledge section of the agent console to view relevant articles. Agents who have the required license can also create new knowledge base articles.

For more information on setting up and using Knowledge, see [Salesforce Knowledge](https://help.salesforce.com/s/articleView?id=service.knowledge_whatis.htm&type=5&language=en_US).