---
schema_version: "1"
id: 68fe175a274f05d6a5cbca6eb8414f7b22ecd087a0dedf293e24e0757e753e01
title: Set Up the Alerts Feature for Multiplay Subscription Management (Managed Package)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_set_up_the_alerts_feature_69681.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_set_up_the_alerts_feature_69681.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ed9c199ed316d03002734336116c99d16f2db0c5c5434b6acffaf98c55e04217
description: Alerts for fraudulent accounts in the Multiplay Subscription Management agent console uses a Salesforce flow named SFI_CreateFraudRecordAlert.flow. You can replicate and extend the Alerts functionality to create any kind of alerts.
products:
  - Communications
release: "264"
---
# Set Up the Alerts Feature for Multiplay Subscription Management (Managed Package)

Alerts for fraudulent accounts in the Multiplay Subscription Management agent console uses a Salesforce flow named SFI\_CreateFraudRecordAlert.flow. You can replicate and extend the Alerts functionality to create any kind of alerts.

![Managed Package Icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/media_package_icon.png) _This feature is part of the Communications Cloud managed package._

The flow is triggered every time the Fraud checkbox is selected or deselected for an account. When the Fraud checkbox is selected, the flow verifies if an entry exists for this account in the Record Alerts object. If an entry doesn't exist, then it is created. If an entry exists but is inactive, then another entry is created. For more information on Record Alerts and on how to create any kind of alerts, see [Record Alerts](https://help.salesforce.com/s/articleView?language=en_US&id=sf.common_record_alerts.htm&type=5).

We've configured Record Alerts by using the following fields. You can modify the field values to customise the flow based on your requirements. For example, we've set the Valid Until Date as 6 months from the time that the account has been marked as Fraud. You can change this field value to a year or any other time period. Or, you can change the Severity from Warning to Error or Info.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col>
        <col>
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d55940e56">
            <p style="margin-bottom:0;">Field </p>
          </th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d55940e62">
            <p style="margin-bottom:0;">Field Value</p>
          </th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e56 ">
            <p style="margin-bottom:0;">Parent Record</p>
          </td>

          <td data-label="Field Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e62 ">
            <p style="margin-bottom:0;">The Account ID.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e56 ">
            <p style="margin-bottom:0;">What Record</p>
          </td>

          <td data-label="Field Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e62 ">
            <p style="margin-bottom:0;">The Contact ID.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e56 ">
            <p style="margin-bottom:0;">Active</p>
          </td>

          <td data-label="Field Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e62 ">
            <p style="margin-bottom:0;">Either True or False.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e56 ">
            <p style="margin-bottom:0;">Subject</p>
          </td>

          <td data-label="Field Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e62 ">
            <p style="margin-bottom:0;">Account marked as fraud.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e56 ">
            <p style="margin-bottom:0;">Description</p>
          </td>

          <td data-label="Field Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e62 ">
            <p style="margin-bottom:0;">Fraud has been activated.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e56 ">
            <p style="margin-bottom:0;">Effective Start Date</p>
          </td>

          <td data-label="Field Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e62 ">
            <p style="margin-bottom:0;">The current date. </p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e56 ">
            <p style="margin-bottom:0;">Valid Until Date</p>
          </td>

          <td data-label="Field Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e62 ">
            <p style="margin-bottom:0;">6 months from the time that the account has been marked as Fraud. </p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Field" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e56 ">
            <p style="margin-bottom:0;">Severity</p>
          </td>

          <td data-label="Field Value" class="slds-cell-wrap" style="vertical-align:top;" headers="d55940e62 ">
            <p style="margin-bottom:0;">Warning.</p>
          </td>

        </tr>
      </tbody>
    </table>

For alerts to appear for an account marked as Fraud, the Active flag must be set as True. When an alert appears, the agent can expand the dropdown menu in the Alerts section and select Snooze for 24 Hours or Dismiss.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/images/icon_note.png)

Note

The snooze time can be configured by using the omnistudio Integration Procedure sfi\_SnoozeAlert. For more information on the components used by the Alerts feature, see [Components Used by the Agent Console in Multiplay Subscription Management (Managed Package)](https://help.salesforce.com/s/articleView?id=ind.comms_t_components_used_by_the_agent_console_in_mobilesubscription_management_69144.htm&release=264.0.0&type=5 "The agent console is built using FlexCards that use various Integration Procedures to fetch and save the required data. Here's information about the FlexCards used in each section or page of the agent console.").

When the Fraud checkbox is deselected, then the Active flag of that record is also set to False.