---
schema_version: "1"
id: f2b860b939cef6be19accd402c9b334360c1bb99eb2c7d4533cb2a787dd266df
title: Set Up Jeopardy Status Notifications
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_set_up_jeopardy_status_notifications_238512.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_set_up_jeopardy_status_notifications_238512.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4ee75935a9b2b85758a40355b28456aa3a7e4a16a1b0abfd7fd9a131e19b6eb1
description: You can set up Industries Order Management to populate a queue with cases that are in jeopardy of missing a due date. That way, you can check that queue, rather than having to look at individual orders to see whether they're in jeopardy.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Set Up Jeopardy Status Notifications

You can set up Industries Order Management to populate a queue with cases that are in jeopardy of missing a due date. That way, you can check that queue, rather than having to look at individual orders to see whether they're in jeopardy.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/images/icon_note.png)

Note

You must set a requested completion date for an orchestration item or an order. If there's no requested completion date, then OM doesn't know whether the item or order is in jeopardy. See: [Set the Requested Completion Date for an Order or Orchestration Item](https://help.salesforce.com/s/articleView?id=ind.comms_t_set_the_requested_completion_date_for_an_order_or_orchestration_item_238469.htm&release=264.0.0&type=5 "The requested completion date is the date that you expect an order or orchestration item to complete. OM uses this date to determine the jeopardy of missing a target date.")

To set up jeopardy status notifications, follow these steps:

1. [Create a Queue for Items in a Jeopardy State](https://help.salesforce.com/s/articleView?id=ind.comms_t_create_a_queue_for_items_in_a_jeopardy_state_238625.htm&release=264.0.0&type=5 "Create a Salesforce queue to contain cases for orders that are in jeopardy of missing their requested completion date. You can then monitor this queue to find items that might be falling behind.")
2. [Configure the JeopardyNotificationQueueName Custom Setting](https://help.salesforce.com/s/articleView?id=ind.comms_t_configure_the_jeopardynotificationqueuename_custom_setting_238543.htm&release=264.0.0&type=5 "You can configure Order Management to send a case to a Salesforce queue when an order is in jeopardy of missing its requested completion date. Configure the JeopardyNotificationQueueName custom setting to point to that queue.")

The queue that you created shows cases in which an order or orchestration item is in jeopardy of missing its requested completion date.

[Start the Schedule Jeopardy Management Job](https://help.salesforce.com/s/articleView?id=ind.comms_t_start_the_schedule_jeopardy_management_job_238795.htm&release=264.0.0&type=5 "Before Order Management checks whether items or orders are in jeopardy, you must go to the XOM Admin Panel, and click the Start button next to SCHEDULE JEOPARDY MANAGEMENT JOB.")

- **[Configure the JeopardyNotificationQueueName Custom Setting](https://help.salesforce.com/s/articleView?id=ind.comms_t_configure_the_jeopardynotificationqueuename_custom_setting_238543.htm&release=264.0.0&type=5)**  
    You can configure Order Management to send a case to a Salesforce queue when an order is in jeopardy of missing its requested completion date. Configure the **JeopardyNotificationQueueName** custom setting to point to that queue.
- **[Create a Queue for Items in a Jeopardy State](https://help.salesforce.com/s/articleView?id=ind.comms_t_create_a_queue_for_items_in_a_jeopardy_state_238625.htm&release=264.0.0&type=5)**  
    Create a Salesforce queue to contain cases for orders that are in jeopardy of missing their requested completion date. You can then monitor this queue to find items that might be falling behind.