---
schema_version: "1"
id: 1cdf95fd8c441d57bf3b9021d176358331cef8d3d1a7cb0e2459b63c83dcdab3
title: Queue Assignment Rules
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_queue_assignment_rules_233245.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_queue_assignment_rules_233245.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f566039cad86cb6945dbdc1a30a4b9e3eb1186a485a73f48c664c9cd090a5509
description: As a Fulfillment Designer, you can configure rules to automatically assign tasks to a specific team or user in a designated work group. This enables certain orchestration items to have priority over others, based on orchestration queue assignment rules.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# Queue Assignment Rules

As a Fulfillment Designer, you can configure rules to automatically assign tasks to a specific team or user in a designated work group. This enables certain orchestration items to have priority over others, based on orchestration queue assignment rules.

For example, you can prioritize the activation of gold-level or high priority customers so they are put in a faster-running queue. Rules describe the conditions, which when met, result in specific queues being chosen.

![Queue Assignment Rules workflow diagram.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/om_queue_assign_rules.png)

More specific conditions have priority over less specific conditions. The default queue is described as a rule with all conditions being empty, with only queue name specified.

To support round-robin and least-loaded task assignment algorithms, Order Management defines memberships for queues, where user accounts can relate to a manual queue. Many user accounts can belong to the same manual queue. At the same time, one user account can belong to multiple manual queues.

Attributes-based assignments allow you to set up assignment rules that define how to route a manual task. A user can create one or many assignment rules on a Manual Queue record. Each assignment rule may have a condition similar to any other condition on an orchestration scenario, Orchestration item definition, or decomposition relationship, so that you determine whether you need to process a given assignment rules for each individual case. Each assignment rules can point to a Destination queue or a Destination user.

- **[Configure Manual Queue Assignment Rules](https://help.salesforce.com/s/articleView?id=ind.comms_t_configure_manual_queue_assignment_rules_233255.htm&release=264.0.0&type=5)**  
    Configure a manual queue with rules that automatically assign tasks to a specific team or user in a designated work group. This enables certain orchestration items to have priority over others, based on orchestration queue assignment rules.