---
schema_version: "1"
id: acb595c7a23f6ffcf3aecb8cfcbadbbf8e83cc0f835827fcaf62e3c3733ffe14
title: "OM Plus: Order Sync Failure"
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_om_plusorder_sync_failure_243095.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_om_plusorder_sync_failure_243095.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bdcdfaa426154e6943d82f49a17bef94d3ddc254f8c71b3cac7ccb1de349a942
description: After all the orchestration items are completed, if some of the Salesforce order records aren't activated, check the Odin page for fallouts on those orders. You can submit the fallout orders to Salesforce for reconciliation.
products:
  - Industry Solutions
  - Cross Cloud
release: "264"
---
# OM Plus: Order Sync Failure

After all the orchestration items are completed, if some of the Salesforce order records aren't activated, check the Odin page for fallouts on those orders. You can submit the fallout orders to Salesforce for reconciliation.

1. From the App Launcher, find and select **Vlocity OM Plus Administration.**
2. To submit a specific failed order:
    
    1. From the Search field, find and select the specific order by using the order ID.
    2. On the ODIN Order Sync Status tab, review the details such as the reason for fallout.
    3. When you’re ready to submit, click **Push order to SFDC**.
    
    ![An image of the Odin tab.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/om_odin_tab.png)
3. To submit multiple failed orders at a time:
    1. Select **OMPL Diagnostics** from the Vlocity OM Plus Administration page.
    2. Click the ODIN Sync Fallouts tab to see the list of fallout order records.
    3. Select the orders you want to submit and click Push order to SFDC.
        
        ![ODIN Sync Fallouts page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-order_management-264-0-0-production-enus/c2040b01-aade-4ba7-8a7d-d7cd745d5c8c/order_management/images/om_odin_sync_fallouts.png)