---
schema_version: "1"
id: 917f4d7436cdfb2bb18ac6d71d79b8b27d71e1925f24a1bb99c5a868f2969515
title: Change Number for a Subscriber in Multiplay Subscription Management (Managed Package)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/ind/264-0-0/comms_t_number_change_request_68760.md
canonical_url: https://help.salesforce.com/s/articleView?id=ind.comms_t_number_change_request_68760.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: eb87e12c17b092547ec94db6dca0aca0b10220bbc0fb0b148f926a3198b134f9
description: This workflow enables agents to change the number assigned to a subscriber based on the subscriber's request.
products:
  - Communications
release: "264"
---
# Change Number for a Subscriber in Multiplay Subscription Management (Managed Package)

This workflow enables agents to change the number assigned to a subscriber based on the subscriber's request.

![Managed Package Icon](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/media_package_icon.png) _This feature is part of the Communications Cloud managed package._

The following diagram shows the sequence of actions in the number change request process. An agent initiates the process for a specific mobile subscription on behalf of the customer. If there is an open order on the particular subscription, the process doesn't proceed, and the user is informed. The user has an option to select a free number or a vanity number depending on the subscription category (such as silver, gold or platinum) for a one-time fee. The agent can apply a discount on the fees as applicable. After order confirmation, the payment confirmation is triggered followed by order submission to order management. The number on the subscription is changed to the newly selected number.

![Process Diagram for Number Change Requests](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-ind-communications-264-0-0-production-enus/444efb86-ea1e-477e-afbc-56eaac192eaf/communications/images/vpl_change-number-process.png)

1. Use Interaction Launcher to verify a subscriber and start a customer interaction.
2. On the subscription card, click **Actions**, scroll down to the Number section, and click **Number change request**.
3. Select a reason for changing the number. If you select **Other**, you can enter a reason.
4. On the Review Order page, if you want to select a number, click **Change number**.
5. Select a number from any of the displayed categories. Based on the category, a price might be applicable. If you don't want to select a number, click **Skip**. A number is assigned from the free category.
6. This workflow assumes that payment is made over IVR. If payment is successful, click **Yes** and then click **Next**.
7. The order summary is displayed. Click **Back to Home** to exit the workflow.