Multiplay Subscription Management helps communications service providers to streamline sales processes, personalize offerings, manage subscriptions, provide prompt support, and drive customer satisfaction.
This feature is part of the Communications Cloud managed package.
Overview
Multiplay Subscription Management consists of a portfolio of application components built specifically to serve B2C communications subscribers.
Along with a core component library, a reference product catalog, agent console, and customer self-service portal, Multiplay Subscription Management also supports integration with external charging systems such as Matrixx, and SIM inventory.
Multiplay Subscription Management in Action
Multiplay Subscription Management addresses the most common CRM and business support system (BSS) processes used by communications service providers for B2C subscriptions. With Multiplay Subscription Management you can use guided processes to:
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Add new subscribers using guided selling
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Buy add-ons for data, voice, or text
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Top up balances using cash or vouchers
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Manage features such as call waiting, international roaming, and so on
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Provide a SIM unlock code
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Suspend a SIM card or bar a device in case a device is lost or stolen
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Provide a replacement SIM card
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Change the number (MSISDN) assigned to a subscriber
Multiplay Subscription Management includes sample data, so you can start using the workflows right away. The sample data provided includes a product model, accounts and contacts created for sample users, orders, subscriptions, case types and reasons, and so on. Sample data is provided for testing purposes only.
- Learn About Multiplay Subscription Management (Managed Package)
The following sections provide details and examples of key Multiplay Subscription Management features Use these examples to learn more about how Multiplay Subscription Management works. - Get Started with Multiplay Subscription Management (Managed Package)
Multiplay Subscription Management components are readily available to you as static resources in your Salesforce org that has Salesforce Industries Communications, Media, and Energy Winter '24 or later installed. - Integrate Multiplay Subscription Management With Matrixx (Managed Package)
To integrate with Matrixx, update the named credential URL with your own org instance. - Use Multiplay Subscription Management (Managed Package)
Learn about common agent and subscriber workflows in Multiplay Subscription Management. - Customize Your Multiplay Subscription Management Implementation (Managed Package)
All Multiplay Subscription Management workflows are available with default configuration and functionality. Depending on your business requirements, you might want to customize some of the workflows to provide specific functionality.